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Community Safety and Support Specialist

2 months ago

San Diego, California, United States Alpha Project for the Homeless Full time

Position Title: Community Safety and Support Specialist

Program: Emergency/Bridge/Temporary/Harm Reduction Shelters

Reports to: Monitor/Security Supervisor and Manager

FLSA Status: Non-Exempt

Benefits: Alpha Project offers a comprehensive benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance

Pay Range:
$19- $22 an hour, commensurate with experience

POSITION SUMMARY

Under the direct supervision of the Monitor/Security Supervisor and Manager, the Community Safety and Support Specialist will ensure a secure environment and oversee activities in the adjacent neighborhoods.

This role involves assisting with daily operations and ensuring the safety and comfort of clients, staff, volunteers, and visitors.

The Community Safety and Support Specialist will work collaboratively with residents, staff, service providers, and guests to de-escalate conflicts and enhance the Emergency/Bridge Shelter experience.


ESSENTIAL DUTIES AND RESPONSIBILITIES
Residential Oversight

  • Evaluate participant needs at program admission and exit;
  • Assist residents with their requests, including accessing supplies, clothing, food, etc.;
  • Document and report incidents and daily activities as directed;
  • Support clients with special needs as required (disabled/seniors);
  • Collaborate with external agencies; and
  • Make appropriate referrals to available resources and services.
Safety Management

  • Ensure all participants and visitors are properly checked in and out of the facility;
  • Maintain a daily log during each shift;
  • Provide security and safety both onsite and in the surrounding communities;
  • Work in partnership with local law enforcement and outreach teams;
  • Document and report incidents and daily activities as instructed;
  • Conduct regular fire and safety inspections;
  • Maintain a secure and safe environment for all participants; and
  • Resolve conflicts among participants in a professional and efficient manner.
Operational Duties

  • Oversee janitorial and laundry services;
  • Communicate and adhere to program and shelter policies and procedures while modeling professional rapport with all staff, clients, and partners in accordance with the Operations Manual;
  • Uphold confidentiality for all participants; and
  • Engage and work cooperatively with participants, service providers, and staff members.
Additional Responsibilities

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.


QUALIFICATIONS
Team Members must demonstrate the ability to adhere to policies and procedures as outlined in the Company's Employee Handbook.

Team Members will also contribute to a positive work environment by behaving and communicating in a manner that fosters good relationships with all constituent groups, co-workers, and management.

In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION & EXPERIENCE

  • High School diploma or GED and a minimum of a combined two (2) years of lived experience, and at least one (1) year of practical job experience; and
  • Three (3) years experience working with people, target population preferred.

CERTIFICATION

  • CPR and First Aid, and NARCAN certification preferred.

KEY SKILLS SET

  • Ability to communicate effectively in person and over the phone, required;
  • Strong written and verbal communication skills, required;
  • Understanding of confidentiality protocols and the protection of personal information, required;
  • Ability to organize and prioritize projects and multiple tasks in an effective and timely manner, required;
  • Effectively problem-solve and maintain composure in high-pressure situations, required;
  • Act as a liaison with partner agencies;
  • Ability to work independently with minimal daily supervision, required;
  • Knowledge of all applicable Federal, State, and local laws, codes, regulations, and departmental policies and procedures;
  • Experience with theories, principles, and practices of homeless housing interventions, social services, case management, eviction prevention, shelter diversion, and crisis intervention;
  • Knowledge of best practices and principles, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred; and
  • Bilingual speakers of any language preferred.

EQUIPMENT AND APPLICATIONS

  • Proficiency in MS Office, including Word, Excel, Outlook, and PowerPoint, preferred;
  • Working knowledge of all standard office equipment; and
  • Experience with principles and practices of data collection, HMIS, and Clarity experience, preferred.


Alpha Project for the Homeless provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.