Guest Service Manager

2 months ago


Elgin, Illinois, United States W. Lee Flowers & Co Full time

Position: Guest Service Manager

Welcome to W. Lee Flowers & Co., where we strive to provide exceptional customer experiences for our guests. As a Guest Service Manager, your role is crucial in supervising and ensuring the consistent execution of our customer service standards and policies. Take on the responsibility of maintaining sales assets and stepping in for the Department Manager when needed.

Key Responsibilities

  • Maintain customer service standards, including prompt service and cleanliness
  • Train and develop Front Desk Hosts to meet performance standards
  • Handle sales, cash, and invoice accounting tasks
  • Ensure cash-related activities are managed efficiently
  • Maintain Cash Office security and accountability standards

Requirements:

  • Friendly and outgoing personality
  • Ability to work well with others
  • Physically capable of lifting required weight
  • Knowledge of front desk operations
  • Effective communication and customer service skills

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