Restaurant Operations Manager

4 days ago

Chesapeake, Virginia, United States Potomac Family Dining Group Full time
Restaurant Leadership Opportunity

This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant leadership in accordance with established company standards.

Key Responsibilities:
  • Assists in managing Restaurant Environment during scheduled shifts with discretionary management decision making required:
    • Ensures prompt, friendly service according to company guidelines
    • Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
    • Ensures the immediate response and correction of all verbal guest complaints
    • Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
    • Teaches and enforces alcohol awareness
    • Assist in maintaining adequate inventory levels
    • Ensures product preparation and presentation uncompromisingly meeting company standards
    • Effectively oversees/schedules associates to meet sales demands
    • Maintains effective safety and security programs according to company policy and government standards
    • Promotes and manages restaurant organization, cleanliness and sanitation
    • Assist in executing all incentive contests and educates associates on promotions and new menu offerings
  • Assists in managing Team Leaders and Team Member performance
  • Assists in maintaining Team Member and administrative functions as related to a manager role
  • Effectively assists in managing Front of the House and Back of House operations during assigned shifts
  • Responsible for all opening and closing procedures of the restaurant during assigned shifts
  • Assists in managing standards and commitment to quality
  • Assists in managing daily and weekly reports
  • Fosters teamwork by building effective teams committed to restaurant and organizational goals
  • Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
  • Development of Team Leads, and Team Members for growth within the company
  • Performs other related duties as required and assigned
Requirements:
  • High School Degree or equivalent education and/or experience;
  • One to Two (1-2) years of guest service experience;
  • One to Two of prior supervisory experience, preferably in a casual dining setting
  • Demonstrated progression towards growing sales and managing a Profit & Loss Statement
  • Positive attitude and the ability to handle highly difficult guest interactions;
  • 21+ years old
  • ServSafe Alcohol and Food Certification a plus
  • Reading, writing, basic math and verbal communication skills in English is required
  • Bi-lingual experience a plus
  • Ability to pass company background check
  • Reliable transportation and government issued driver's license required
  • Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays
Key Competencies:
  • Passion for hospitality
  • Highly trusting
  • Organized
  • Detail oriented
  • Demonstrates care and concern
  • Developer of others
  • Goal orientated
Physical Demands:
  • Mobility required during the entire shift
  • Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
  • Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
  • Must be able to speak clearly and listen attentively to guests and other employees

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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