Customer Service Representative

4 weeks ago


Atlanta, Georgia, United States Kaitlin Ponce - State Farm Agent Full time
Job Title: Customer Relations Representative

Are you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and helping them achieve their insurance and financial goals.

Responsibilities:
  • Establish and maintain strong relationships with customers through regular communication and follow-up
  • Provide prompt, accurate, and friendly customer service, responding to inquiries and resolving issues in a timely manner
  • Use a customer-focused, needs-based review process to educate customers about insurance options and help them make informed decisions
  • Work collaboratively with our team to achieve sales and customer satisfaction goals
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers
Requirements:
  • High school diploma or equivalent required; degree in business, marketing, or related field preferred
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
  • Proven customer service experience, with a track record of providing exceptional service and resolving customer complaints
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
  • Basic computer skills and proficiency in Microsoft Office
What We Offer:
  • Competitive salary and bonus structure
  • Opportunities for career advancement and professional growth
  • Comprehensive training and development programs
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity



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