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ABA Therapy Intake Consultant

2 months ago

Farmington, Michigan, United States Centria Healthcare Full time

About Centria Healthcare
Every child deserves the brightest future, and Centria Autism Services is dedicated to assisting children with Autism Spectrum Disorder (ASD) in achieving the best developmental experience possible while acquiring the skills necessary to thrive independently.

Many children with ASD remain untreated or inadequately treated, and Centria is devoted to reaching every child in need and their families with interventions grounded in the principles of Applied Behavior Analysis that not only meet but exceed best practices.

Our Optimal Outcomes Model™ considers the whole child, involves families in aspirational treatment planning, and utilizes team-based care to enable BCBAs to concentrate on clinical matters while supporting Centria's commitment to quality, family satisfaction, and developmental outcomes.

Founded in 2009, Centria operates in 13 states and is actively developing strategies to maintain quality while reaching tens of thousands of children nationwide. We employ data-driven analytics and advanced software platforms to continuously assess our quality and performance, innovating new methods to support our clients and their families throughout their journey.

Position Summary
The Client Engagement Specialist is responsible for initiating contact and providing support to clients seeking ABA therapy by effectively guiding them through the intake process.

This role requires an individual with exceptional time management skills, a results-oriented mindset, and a positive attitude towards adjustments.

Duties and Responsibilities

  1. Client Intake & Support
    Establish initial connections with clients and foster strong relationships with families.
    Guide families through the diagnosis process while managing a high volume of communication with both new and existing families awaiting a diagnosis.
    Follow up on all logistics-related communication from the initial intake call to the completion of assessments.
    Assess client needs, clarify information, resolve issues, and provide solutions or alternatives.
    Communicate updates on all leads and referrals, reporting positive progress in services.
    Create and maintain accurate and confidential client files in relevant systems throughout the intake process.
    Collaborate effectively with team members to ensure a coordinated and efficient workflow.
    Obtain necessary signatures on start-of-care documents.
    Schedule initial assessment appointments with families in collaboration with Operations and Clinical teams.
  2. Projects
    Engage in significant projects and assist in the implementation of new initiatives and processes.
  3. Compliance
    Adhere to Centria's Code of Conduct, policies, procedures, and applicable Federal and State laws.
  4. Reporting
    Responsible for reporting any violations of Company policies or the Code of Conduct.

Qualifications

Education: Bachelor’s Degree or equivalent experience in Sales and/or Healthcare.

Work Experience: Two to three years of inside sales or phone-based experience, with a proven track record in successful sales conversations and presentations.

Technical Skills: Basic computer skills and proficiency in Microsoft Suite (Word, Excel) and G Suite (Gmail, Drive, Docs, Sheets, Google Meet).

Other Competencies: Ability to follow written instructions, use computer software programs, and communicate effectively with internal and external stakeholders. Strong organizational skills to manage multiple tasks and meet deadlines consistently.

Working Conditions: Centria's office operates Monday through Friday, with additional hours or occasional schedule adjustments required to meet company objectives.

Physical Demands: This role may require physical activities such as bending, reaching, lifting, and pushing up to 30 pounds. It involves sitting for extended periods, with occasional walking and standing.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status.

This job description is not exhaustive and may be amended at any time, with or without notice.