Customer Quality Assurance Specialist

7 days ago

Elgin, Illinois, United States Flender Corporation Full time
Job Title: Customer Quality Engineer

Flender Corporation is seeking a highly skilled Customer Quality Engineer to join our team in Elgin, IL. As a key member of our Quality Assurance department, you will be responsible for ensuring the highest quality standards in our Wind Market and Industrial Drives organization.

Key Responsibilities:
  • Prepare quality-related analyses, concepts, methods, and tools to support management decisions.
  • Advise business accountable management on quality-related issues and ensure the implementation of quality-related standards, guidelines, and programs.
  • Analyze working environments and propose improvements to management.
  • Stay up-to-date with industry and legal trends.
  • Drive and coach unit-related general quality projects.
  • Contribute to budget planning processes.
  • Train employees in specific quality areas.
  • Coordinate a group of quality-related staff without leading the team.
  • Ensure effective cooperation with internal and external stakeholders.
  • Responsible for final product quality prior to shipment.
  • Provide corrective action in 8D format to systemic issues.
  • Lead the final inspection process to proactively address cycle time requirements.
  • Create Certificates of Conformance and load gearbox documentation to customer sites.
  • Create and align with customers on deviation requests.
  • Interact with customers to resolve supplier quality issues.
  • Develop strategic relationships with customers to improve Critical to Quality (CTQ) results and corrective actions.
  • Process Engineering - Interact with Production to evaluate the origin of assembly line issues.
  • Root cause problems to determine if an internal or supplier nonconformance corrective action is required.
  • Create a Quality notification in SAP and provide necessary documentation to Supplier Quality for vendor disposition.
  • Interact with Purchasing to facilitate the replacement of discrepant material for the assembly line.
  • Update Work Standards as provided by parent office to maintain correct revision levels.
  • Responsible for the disposition of parts that have been placed in quarantine to maintain inventory target rates and cycle time.
  • Prepare bi-monthly reports from SAP to summarize tasks required to complete nonconformance resolution.
  • Prepare for and lead customer audits.
  • Report on monthly metrics for first pass yield and product nonconformances.
  • Develop and lead internal process audits.
  • Develop and report on Quality-related KPIs.
  • Prepare PPAPs, MPP-PQPs, and FMEAs.
  • Review Customer's Quality specifications and support product qualification requirements.
  • Handle specific software used for QA purposes.
  • Participate in problem-solving to improve efficiency.
  • Contribute to goal setting for specific projects, as required.
  • Maintain documentation compliant with ISO regulations.
  • Support production in Quality-related issues.
  • Manage priorities to meet business needs.
Requirements:
  • Experience working with cranes and focus on safe work practices.
  • Engineering Degree (Mechanical or equivalent).
  • Strong organizational skills.
  • Six Sigma Green Belt with proven analytical approach to improve quality and introduce sustainable cost improvement projects.
  • Possess technical knowledge and assembly with Gear Drives (Winergy and/or Multi-Brand).
  • APQP4Wind Experience (preferred).
  • Ability to analyze customer's technical specifications, mechanical drawings, dimensional tolerancing, and data comprehension.
  • Excellent team player with ability to work independently and perform and prioritize multiple, simultaneous tasks while maintaining excellent customer service.
  • Excellent communications skills to effectively and accurately communicate with internal and external customers.
  • Proficient PC skills including Microsoft Office tools, Outlook, SAP (a plus), TeamCenter (a plus).
  • Familiarity with ANSI, ISO, DIN, and NEMA standards.
  • Experience with NDT Examination.

Flender Corporation is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.

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