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Head of IT Systems and Integrations

1 month ago

San Francisco, California, United States Coyuchi Full time
About Coyuchi

Coyuchi is a leader in luxury sustainable home goods, with a vision of offering beautifully crafted home textiles, designed and produced in the principles of organic natural fibers and sustainable practices for a positive impact on the planet and healthy comfort to the consumer.

Coyuchi is a multi-channel retailer with a strong DTC presence through various channels, a flagship store in Point Reyes Station, California, and a robust presence in over 200 wholesale accounts both online and in-store.

Position Overview

The Head of IT Systems and Integrations is responsible for managing the company's tech stack and ensuring technology tools, systems, and integrations operate smoothly.

This role requires a strategic and hands-on approach, as the Head of IT Systems and Integrations is responsible for designing the IT architecture to support business growth, as well as managing the day-to-day optimizations of how such systems work to reduce tech debt and complexities while evolving tech capabilities and automation.

With the support of a Managed Services Provider, this role will also oversee IT Help Desk and Support activities.

Tech Stack

Coyuchi employs several key systems to operate its business, and it is imperative that the Head of IT Systems and Integrations is proficient in each:

  • Shopify: E-commerce and retail point-of-sale platform
  • NetSuite: Enterprise Resource Planning system
  • SPS Commerce: Connection to wholesale retailers
  • Middleware systems including Celigo and SuperSync
  • Familiarity with e-commerce and marketing technology including Gladly, Klaviyo, Narvar, and 3PL WMS integrations
Primary Responsibilities

Review and refine the tech stack architecture to best support business growth and operations while optimizing tech/IT costs. Define a 3-year roadmap in alignment with company LRP goals.

Project manage systems integration projects, coordinating and communicating across internal and external stakeholder groups, including tech agencies.

Diagnose and resolve systems issues, including oversight of IT/specialized agencies and 3rd party service providers.

Manage Company's IT security and risks and implement appropriate risk prevention measures.

Seek opportunities to streamline and refine the company's tech stack and integrations.

Partner with the E-commerce team to deploy successful updates to E-commerce functionality.

Support Finance & Accounting to manage and evolve NetSuite data flows, budgeting, reporting, mapping, and used functionality.

Provide direction to the IT Help Desk team (including a third-party Managed Services Provider) to ensure Coyuchi employees are well supported in working efficiently.

Create and update process & systems documentation so Coyuchi Management and employees have a clear understanding of how systems and integrations work.

Cross-functional partnership to serve business intelligence and data that enables intelligent and quick decision-making.

Stay current with retail and e-commerce technology solutions as relevant to the Coyuchi business.

Additional duties as assigned by management.