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Head of Product Design

1 month ago

San Francisco, California, United States Envoy Full time
About Envoy

Envoy's workplace platform has revolutionized the way companies welcome visitors, enhance the onsite experience, book desks and meeting rooms, manage deliveries, and access unified workplace data in 16,000 locations worldwide by designing products that solve common workplace problems.

Envoy provides a seamless way to manage complex safety, security, and compliance needs across all workplace locations—wherever you need to bring people together.

Rely on smart, automated solutions to common workplace challenges, like optimizing unused space and eliminating repetitive tasks. This allows you to make the most efficient use of your space and resources, freeing up your team's time to focus on high-impact work.

With Envoy's intuitive technology that employees enjoy using, you can create a great workplace experience that fosters community and togetherness by making it easy for teams to coordinate working onsite.

Unlike companies that offer disconnected workplace solutions and disparate data sources, Envoy's platform provides accurate, comprehensive, and unified workplace data so you can make informed business decisions.

Envoy's integrated solutions pull data from multiple sources to ensure you always have the most accurate data available.

Objective and Role

This role is responsible for the overall Envoy user experience and the design organization that will deliver it, grounded in a space and culture where great design work can thrive.

They must be a coach, guide, mentor, and motivator to designers to help them grow and consistently execute in collaboration with their product and engineering partners.

They work closely with the Chief Product Officer to formulate the product and business strategy and then build and lead their team to execute that strategy alongside their product management and engineering peers.

This leader must collaborate and coordinate with their product and engineering partners to create a holistic design strategy and ensure their team's work is integrated into the larger organization.

This design leader will frame the end-to-end user experience for our customers, establish the processes, culture, and mindsets to achieve it, and build the team structure, define the roles, and build a team rooted in a strong design philosophy and culture.

They will also be an excellent communicator, clearly articulating design strategies, philosophy, and decisions to the executive team; formulating strategies, plans, and budgets to grow and nurture a strong design culture across the product, design, and engineering organization.

This design leader will work closely with brand marketing to ensure consistency across all customer touch-points.

About the Work

Build and nurture a world-class team of designers and user researchers to deliver on a customer-centric design strategy.

Develop and grow a strong design philosophy and culture across the company.

Define the design strategy and shape the product experience across all customer touch-points.

Craft the design framework for the customer's end-to-end user experience.

Influence and compellingly communicate your design vision to a wide variety of key stakeholders.

Partner with cross-functional partners to establish the design vision and strategy for Envoy.

Build and develop core product principles and product design processes to guide the cross-functional team to deliver user impact at high velocity.

Built upon deep knowledge of design principles, tools, and methodologies, build best practices across Envoy to drive innovation as the champion for product excellence.

Build and lead a research team to deliver deep and actionable qualitative user and customer insights to the company.