Shift Leader

3 weeks ago


Mount Prospect, Illinois, United States Potbelly Sandwich Works Full time

Job Summary: We are seeking a skilled Shift Leader to lead our team and ensure exceptional customer service and product quality.

Key Responsibilities:

  • Lead team members on shifts, including efficient assignment of tasks while providing feedback
  • Ensure all security procedures are followed
  • Ensure back-of-the-house procedural standards are met
  • Count drawers and follow proper daily cash handling procedures
  • Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
  • Comply with health and safety standards for food, cleanliness and safety
  • Restock food line, chips and cooler
  • Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
  • Operate cash register: handle, balance and follow all cash handling procedures
  • Effectively handle customer complaints/issues

Requirements:

  • You want to delight customers with great food and good vibes
  • You are friendly and customer service oriented
  • You have strong written and verbal communication skills
  • You enjoy problem-solving
  • You enjoy higher levels of noise from music, customer and employee traffic
  • You love working in a fast-paced environment
  • You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
  • You can handle the heat of the kitchen - knife skills are a plus
  • You're at least 18 years old
  • A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
  • You're able to stand/walk for 8-9 hours or as needed
  • You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally

About Us: Potbelly Sandwich Works is a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. We're committed to creating a welcoming and inclusive environment for our customers and employees.

Equal Opportunity Employer: We're an equal opportunity employer and welcome applications from diverse candidates.


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