Shift Leader
3 weeks ago
Job Summary: We are seeking a skilled Shift Leader to lead our team and ensure exceptional customer service and product quality.
Key Responsibilities:
- Lead team members on shifts, including efficient assignment of tasks while providing feedback
- Ensure all security procedures are followed
- Ensure back-of-the-house procedural standards are met
- Count drawers and follow proper daily cash handling procedures
- Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
- Comply with health and safety standards for food, cleanliness and safety
- Restock food line, chips and cooler
- Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
- Operate cash register: handle, balance and follow all cash handling procedures
- Effectively handle customer complaints/issues
Requirements:
- You want to delight customers with great food and good vibes
- You are friendly and customer service oriented
- You have strong written and verbal communication skills
- You enjoy problem-solving
- You enjoy higher levels of noise from music, customer and employee traffic
- You love working in a fast-paced environment
- You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
- You can handle the heat of the kitchen - knife skills are a plus
- You're at least 18 years old
- A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
- You're able to stand/walk for 8-9 hours or as needed
- You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
About Us: Potbelly Sandwich Works is a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. We're committed to creating a welcoming and inclusive environment for our customers and employees.
Equal Opportunity Employer: We're an equal opportunity employer and welcome applications from diverse candidates.
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