Customer Service Representative
5 days ago
Job Summary:
MCI Careers is seeking a highly motivated and customer-focused Bank Customer Care Agent to join our team. As a Bank Customer Care Agent, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring a best-in-class customer experience.
Key Responsibilities:
- Handle inbound customer calls in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Ensure first call resolution through problems solving and effective call handling
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner
- Utilize knowledge base and training to accurately answer customer questions
- Create and maintain customer CRM records with accurate call details
- Accurately document call resolution in appropriate systems
- Strictly follow client process for handling financial issues and inquiries
Requirements:
- Must be 18 years of age
- High School Diploma or Equivalent
- Minimum of three (3) years in a call center environment
- Minimum of (1) year of experience in a customer service service role
- The ability to multi-task using multiple screens and systems while talking on the phone with customers
- The ability to type swiftly and accurately 30-45 Words per minute
- The ability to read and speak English fluently
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint)
- Excellent organizational, written, and oral communication skills
- The ability to multi-task across multiple systems and screens while speak to customers
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Strong team orientation and customer focus with a positive attitude
- Highly reliable with the ability to maintain regular attendance and punctuality
- Aptitude for issue identification and problem solving
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- An aptitude for conflict resolution and problem solving
- The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred Qualifications:
- Associates Degree or higher is a plus
- Relevant experience in banking or financial services is a plus
- Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus
- Bilingual Spanish - Extremely Beneficial
What We Offer:
- Competitive compensation and benefits package
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
- Professional development and training opportunities
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) retirement plan with company match
- Paid time off and holidays
- Access to our employee assistance program
How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today
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