Automotive Parts Sales Specialist

3 days ago


Knoxville, Tennessee, United States Gary Yeomans Ford Knoxville Full time
Job Title: Automotive Parts Sales Specialist

At Gary Yeomans Ford Knoxville, we strive to create a work environment that fosters growth and success for our employees. As an Automotive Parts Sales Specialist, you will play a critical role in delivering exceptional customer service and ensuring the success of our dealership.

Responsibilities:
  • Manage the parts sales process from start to finish, ensuring accuracy and efficiency.
  • Communicate effectively with staff and customers, providing friendly and professional service.
  • Converse with customers regarding parts status, using technical knowledge to resolve issues.
  • Review and understand parts catalogs to provide accurate information to customers.
  • Answer phone calls, provide price quotes, and respond to customer inquiries.
  • Verify parts ordered are correct and pricing is accurate, ensuring seamless service delivery.
  • Provide high-level service to both internal and external customers, ensuring satisfaction and loyalty.
  • Pull and fill orders from stock, maintaining weekly bin checks to ensure accuracy.
  • Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
  • Locate out-of-stock parts from external sources and submit emergency orders as needed.
  • Ensure all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
Qualifications:
  • High School Diploma or equivalent and prior auto parts sales experience (preferred).
  • Eager to improve in a dynamic work environment.
  • Strong interpersonal and time management skills.
  • Ability to read and interpret safety and maintenance documents.
  • Ability to calculate figures and amounts, including discounts, interest, commissions, and proportions.
  • Valid driver's license and clean driving record.
  • Must pass a background check and drug screen.

We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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