Work from Home Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused Work from Home Customer Service Representative to join our team. As a Work from Home Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner
- Utilize various software and systems to complete tasks and manage customer interactions
- Identify and capitalize on sales opportunities to upgrade customer experiences
- Effectively communicate product and process information to customers
- Escalate customer dissatisfaction to managerial teams as needed
- Ensure first call resolution through effective problem-solving and call handling
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow-up on customer issues
- Aptitude for conflict resolution, problem-solving, and negotiation
- Customer service-oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment with change and ambiguity
- Excellent interpersonal skills and ability to build relationships with team and customers
- Competitive compensation and total rewards package
- Paid time off and paid holidays
- Paid training opportunities
- Regular daily, weekly, and monthly incentives
- Monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and cars
- Medical, dental, and vision coverage options
- Fun and engaging work environment
- Casual dress code
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
Conditions of Employment- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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