Patient Experience Coordinator
3 weeks ago
We are seeking a highly skilled and organized Patient Experience Coordinator to join our team at VSP Vision. As a key member of our optometric office, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.
Key Responsibilities:
- Prioritize patient satisfaction by warmly greeting patients and completing the check-in and check-out process
- Work collaboratively with staff, doctors, and patients to document patient information, update records, and collect patient payments
- Respond to patient inquiries in a timely and professional manner
- Maintain accurate and confidential patient records
- Coordinate scheduling of patient appointments and prepare charts for scheduled patients
- Perform administrative tasks such as assembling reports and transmitting patient information to outside agencies
Requirements:
- One to two years of administrative experience with a focus on patient care
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Working knowledge of MS Office package
What We Offer:
VSP Vision is an equal opportunity employer and offers a competitive compensation package, including eligible incentive, bonuses, and/or commission dependent on the role. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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