Associate General Manager

23 hours ago


New York, New York, United States Narmi Full time
About the Role

Narmi is seeking a highly skilled Associate General Manager to join our Customer Success team. As a key member of our team, you will be responsible for ensuring our customers achieve maximum success with our digital banking platform.

Key Responsibilities
  • Work cross-functionally with our pod to deliver exceptional customer experiences throughout the implementation process and post-go-live.
  • Develop strong relationships with internal and external stakeholders to understand customer pain points and drive process improvements.
  • Manage upsell processes and procedures to drive revenue growth.
  • Measure and analyze key performance indicators (KPIs) such as Net Revenue Retention, Net Promoter Score, and product activation.
  • Assist with our monthly release process and communicate effectively with customers.
  • Troubleshoot customer issues and ensure timely resolution.
  • Collaborate with internal partners to translate customer feedback into product requirements and enhancements.
Requirements
  • Outstanding communication and presentation skills with the ability to influence stakeholders at large enterprise organizations.
  • Excellent organizational skills, attention to detail, and ability to balance multiple tasks and projects simultaneously.
  • Comfort working in a high-growth environment and dealing with ambiguity.
  • Innate ability to prioritize tasks to ensure customer objectives are met.
  • Strong interest in B2B FinTech or prior experience in digital banking/digital account opening.
  • Experience working with financial institutions in a digital capacity is desirable.
  • A proactive, roll-up-your-sleeves approach to accomplishing tasks.
  • An extremely high level of honesty, empathy, and integrity.
  • 3+ years of experience in client management, customer success, or product management.
What We Offer
  • An intelligent and capable team that you can learn from and contribute to.
  • Competitive salary.
  • Path to grow and develop new capabilities within a fast-paced, rapidly growing organization.
  • Robust health benefits packages, including access to a 401k and various medical, dental, and vision plans, as well as fitness reimbursement.
  • Work from anywhere perk, student loan assistance, and work from home allowance.
  • Regular company-wide social events.
  • Full transparency into company metrics, goals, and future initiatives.


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