Automotive Service Department Manager

5 days ago

Bloomington, Indiana, United States Swift Fresh Market Full time

{"Job Title": "Auto Repair Shop Service Manager", "Location": "Hill and Dale Sales and Service", "Job Type": "Full-time", "Salary": "$1000-$1200 per Week", "Job Summary": "The Service Manager is responsible for overseeing the daily operations of the service department, ensuring customer satisfaction, and managing a team of technicians and service advisors. This role involves coordinating repair and maintenance services, handling customer inquiries, managing budgets, and ensuring that the shop operates efficiently and profitably.", "Key Responsibilities": {"Service Operations Management": ["Oversee the day-to-day operations of the service department.", "Schedule and prioritize repair and maintenance work to ensure timely completion.", "Monitor shop workflow to maximize efficiency and productivity.", "Ensure that all repair work is performed correctly and meets industry standards.", "Greet customers and handle service inquiries with professionalism and courtesy.", "Provide accurate estimates for repairs and maintenance services.", "Communicate with customers regarding the status of their vehicles and any additional repairs needed.", "Resolve customer complaints and ensure a high level of customer satisfaction.", "Recruit, train, and supervise service advisors, technicians, and other service department staff.", "Conduct performance evaluations and provide coaching to improve staff performance.", "Ensure compliance with safety regulations and company policies.", "Foster a positive work environment and promote teamwork within the service department.", "Develop and manage the service department budget, including labor, parts, and overhead costs.", "Monitor financial performance and implement strategies to achieve revenue and profit goals.", "Review and approve invoices, ensuring accuracy and completeness.", "Manage inventory levels of parts and supplies, ensuring availability without overstocking.", "Implement and maintain quality control procedures to ensure that all work meets the highest standards.", "Perform final inspections on completed repairs to ensure customer satisfaction.", "Monitor warranty work and ensure compliance with manufacturer requirements.", "Establish and maintain relationships with parts suppliers and vendors.", "Negotiate pricing and terms to ensure the best value for the shop.", "Coordinate with suppliers to ensure timely delivery of parts and materials.", "High school diploma or equivalent; a degree in automotive technology or business management is a plus.", "Minimum of 5 years of experience in an auto repair shop, with at least 2 years in a supervisory or management role.", "Strong knowledge of automotive repair and maintenance procedures.", "Excellent customer service and communication skills.", "Proven ability to manage a team and drive performance.", "Strong organizational and problem-solving abilities.", "Proficiency in using automotive shop management software.", "Valid driver's license.", "Ability to work in a fast-paced environment.", "Ability to stand, walk, and lift moderate to heavy items as required.", "Primarily in an automotive shop environment with exposure to noise, dust, and fumes.", "May require occasional travel for training or meetings.", "Interested candidates should submit their resume and a cover letter outlining their qualifications and experience."}

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