Medical Information Specialist II- Telehealth Professional

1 week ago


Fort Wayne, Indiana, United States Lifelancer Full time

Company Overview


Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes.



Estimated Salary


The estimated hourly compensation for this position is $30/hr.



Job Description


This role involves providing virtual or telephonic support to identified clients, engaging customers, patients, and/or healthcare professionals in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.



Key Responsibilities:



  • Completely and accurately document all Medical Information Requests, Adverse Events, and Product Quality Complaints in compliance with Inizio, Client, and Federal guidelines and regulations.
  • Conduct study compliance calls to volunteers enrolled in clinical/medical research trials.
  • Enroll participants in educational seminars.
  • Provide patient support to patients enrolled in Patient Support Programs.
  • Collect demographic data and disposition for product, sample, and literature fulfillment.
  • Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines.
  • Accurately collect information required by individual programs and correctly capture in specific program databases.
  • Exhibit effective communication and tele-management skills.
  • Converse with callers in an empathetic manner and facilitate the callers' understanding of medical terminology, as needed.
  • Display flexibility within the department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
  • Adhere to all company policies and Standard Operating Procedures.
  • Possess effective organizational skills, including working on multiple projects simultaneously.
  • Safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).


Requirements and Qualifications



  • Current US healthcare professional license: RN.
  • Excellent verbal, written, and listening communication skills.
  • Competency with a computer keyboard and mouse.
  • Ability to join frequent meetings and calls without disruption or disconnecting.
  • Competency with Call Center Telephone Technology.
  • Pleasant telephone manner.
  • Ability to work both independently and within a group setting.
  • Results-oriented, excellent organizational skills, and ability to work cross-functionally.


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