Store Operations Manager

4 days ago

Coon Rapids, Minnesota, United States Walgreens Full time
Job Description

Key Responsibilities:

  • Opens and closes the store in the absence of store management, ensuring all required systems are started, cash handling is accurate, and the floor and stock room are ready for the business day.
  • Responsible for opening the back door of the store for deliveries.
  • Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
  • Models and delivers a distinctive and delightful customer experience.

Customer Experience:

  • Engages customers and patients by greeting them and offering assistance with products and services.
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations:

  • Responsible for holding store keys to open and close without management as necessary.
  • Assists with and coaches other team members to work with warehouse and vendor ordering process.
  • Responsible and accountable for registering all related sales on assigned cash register.
  • Assists manager or assistant store manager in reviewing order exceptions and assists in reverse logistics.

Inventory Management:

  • Maintains accurate inventory counts.
  • Maintains the accuracy of on-hand quantities.

Additional Responsibilities:

  • Assists with ensuring the Outdate program is followed with team members.
  • Responsible for basic department pricing and making daily price changes.
  • Ensures proper signage is displayed at the store to support accurate pricing of products.
  • Assists with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment.
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Requirements:

  • One year of prior leadership, supervisory, or retail key holder work experience.
  • Must be fluent in reading, writing, and speaking English.

Preferred Qualifications:

  • Prefer the knowledge of store inventory control.

Company Information:

Walgreens is an equal opportunity employer and welcomes applications from qualified candidates with arrest and conviction records.

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