Hospice Triage Coordinator
6 days ago
We are seeking a compassionate and skilled Hospice Triage Coordinator to join our team. In this role, you will be responsible for managing all aspects of patient calls, ensuring that all customers are treated with the highest level of customer service. You will provide support to our Hospice Clinical Manager and clinical field staff.
About the Role:
This is a 32-hour position working weekends, specifically Fridays from 8 a.m.-8 p.m. and Saturdays and Sundays from 8 a.m.-6 p.m. As a Hospice Triage Coordinator, your primary responsibility will be to facilitate the collection of information required in triaging patient inquiries. This will involve coordinating phone calls to physicians, patients, and families regarding medication, treatments, and management of symptoms. You will also work closely with our Hospice Liaison Team in the coordination of referrals and ensure that all referrals being processed for admission comply with the Medicare Conditions of Participation.
Your Key Responsibilities:
• Facilitate the collection of information required in triaging patient inquiries
• Provide support to the clinical staff in the field by coordinating phone calls to physicians, patients, and families regarding medication, treatments, and management of symptoms
• Work closely with Hospice Liaison Team in the coordination of referrals
• Ensure that all referrals being processed for admission comply with the Medicare Conditions of Participation
• Demonstrate exceptional customer service to patients, families, referral sources, co-workers, and other customers
• Assure compliance with all federal and state laws as well as agency compliance policy in the prevention of fraud and abuse
Requirements:
• LPN or RN license required (in good standing)
• 2+ years in an office setting, 1+ year in home health preferred
• Hospice Experience is mandatory
• Strong organizational skills
• Ability to multi-task in a fast-paced environment
• Strong interpersonal skills
• Able to communicate effectively and courteously, both verbal and written
• Able to troubleshoot, problem-solve quickly and efficiently
• Familiar with Electronic Medical Record
• Flexibility to work weekends
Benefits:
You'll enjoy a competitive salary range of $70,000 - $85,000 per annum, based on experience, plus a comprehensive benefits package including medical, dental, and vision insurance, company-paid life insurance, long-term disability, generous paid time off, 401(k) match program, tuition reimbursement and scholarship program, mileage reimbursement (for field positions only). Full benefits are available for positions with 30+ hours, while limited benefits are available for positions with 20+ hours. Per diem roles do not offer benefits.
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