Enrollment and Implementation Expert

3 weeks ago


San Mateo, California, United States Kaiser Permanente Full time

**Job Overview:** Enrollment and Implementation Expert at Kaiser Permanente

We are seeking an experienced Enrollment and Implementation Expert to join our team. In this role, you will be responsible for facilitating the enrollment and implementation process, conducting local and regional enrollment meetings to win new and retain current customers, and applying standard and non-standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process.

**Key Responsibilities:

  1. Facilitate the enrollment and implementation process by conducting local and regional enrollment meetings, applying standard and non-standard protocols, and supporting efforts across teams in the overall implementation or renewal process of health plan membership.
  2. Contribute to sales goal attainment by collaborating with the team to find new opportunities to grow customer base to new or growing markets, maintaining the prospect database and targeted prospect profiles to inform strategic planning, and implementing standard and non-standard protocols to increase cross-sell and up-sell opportunities.
  3. Provide exceptional customer service by resolving customer standard and non-standard questions and concerns about benefits and services.

**Minimum Qualifications:

  • Bachelors degree in Marketing, Finance, Business Administration, or related degree AND two (2) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five (5) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
  • Accident and Health Insurance License (California) within 3 months of hire.

**Estimated Salary Range:** $33.36 - $43.15 per hour. Travel is required 75% of the time. We offer a competitive total rewards package and are committed to pay equity and transparency.



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