Service Operations Manager
3 weeks ago
Are you a motivated and experienced Service Manager looking for a new challenge? We are seeking a highly skilled professional to manage our auto service and repair shop operation at Lamborghini Paramus. As a Service Manager, you will be responsible for overseeing the daily operations of our service department, ensuring maximum customer satisfaction and efficient, high-quality repairs.
Key Responsibilities:
- Manage Service Department operations with maximum customer focus and efficient, high-quality repairs.
- Communicate with customers and staff to resolve issues related to service.
- Manage warranty administration and mentor and train Service Consultants and Technicians.
- Monitor and manage dealership service communications.
- Assist in the hiring process and performance management of Service Advisors and Technicians.
What We Offer:
- Competitive wages and benefits package.
- Paid time off and vacation.
- Growth opportunities and career advancement.
- Professional certification reimbursement and all training expenses paid.
- Continued education and manufacturer hands-on and web-based training.
Requirements:
- Previous experience as a service advisor and/or technician.
- Extensive technical background with 10 years or more of dealership experience.
- Excellent communication skills to assist customers, employees, and vendors.
- Ability to maintain profitability of the dealership service operation while controlling expenses and maintaining customer satisfaction.
Why Choose Lamborghini Paramus?
- Family-owned and operated dealership.
- High-volume dealership with a large workspace and top-notch equipment.
- Excellent pay and benefits package.
- Opportunities for career advancement and growth.
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