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Retail Banking Assistance Coordinator

2 months ago

Atlanta, Georgia, United States Ameris Bank Full time

Retail Support Center Specialist

Job Category: Branch Banking Requisition Number: RETAI003282

Job Overview

Ameris Bank is a distinguished community bank committed to delivering an outstanding customer experience through well-trained and empowered staff. Our approach challenges conventional practices to discover innovative solutions. This philosophy involves minimizing bureaucratic hurdles, enabling our team members to make localized decisions, and establishing clear pathways for interaction.

We embody enthusiasm and determination, coupled with a robust and assertive character. Our culture promotes creativity in problem-solving and a proactive attitude towards achieving results, all while maintaining a friendly and approachable demeanor in our service to customers and colleagues alike.

Key Responsibilities

  • Provide expert guidance and support to branch management and staff through various communication channels in a timely and professional manner.
  • Resolve complex customer inquiries and account-related issues efficiently.
  • Review and authorize legal documents, including Power of Attorney, to ensure adherence to bank policies and mitigate risks.
  • Oversee compliance with regulatory standards and internal procedures.
  • Manage branch currency requirements by coordinating orders and monitoring inventory.
  • Conduct assessments of deposit account charge-offs to ensure all necessary documentation is collected and maintained.
  • Ensure seamless branch operations by monitoring customer relations, security, risk management, and compliance.
  • Assist in managing wires, overdrafts, and Regulation CC decisions as necessary.
  • Compile and report essential materials for examinations and audits.
  • Support the updating and dissemination of branch policies and procedures.
  • Conduct Branch Operations Reviews as assigned.
  • Engage professionally with vendors, peers, and internal partners.
  • Facilitate the resolution of Customer Identification Program exceptions and due diligence requests.
  • Prepare necessary reports and documentation.
  • Identify training needs based on incoming requests and inquiries.
  • Lead Webex meetings and in-person training sessions as required.
  • Recommend and implement process improvements to enhance efficiency and customer satisfaction.
  • Complete special projects as assigned.
  • Willingness to travel overnight may be required.
  • Availability on Saturdays is necessary.

Qualifications

Education:

Preferred: Bachelor's degree in Finance or a related field.

Experience:

Preferred: A minimum of 4 years in the banking sector, with leadership experience being advantageous. Candidates should be adept at coaching colleagues and maintaining composure in emergency situations.

Licenses & Certifications:

Ameris Bank is an Equal Opportunity Employer, welcoming applicants from all backgrounds, including protected veterans and individuals with disabilities.