Automotive Customer Service Representative Role
1 week ago
About Christian Brothers Automotive
We are a rapidly growing company with over 300 locations, providing precision auto repair with transparency and integrity. Our team is committed to delivering exceptional customer experiences, and we're looking for a talented Automotive Customer Service Representative to join our team.
Job Summary:
This role is responsible for building relationships with customers, providing safe shuttle service, and assisting with receiving and processing parts. As an Automotive Customer Service Representative, you will be the face of our company, representing our values of people-first and excellence in every interaction.
Responsibilities:
- Provide exceptional customer service, ensuring a positive experience for our guests
- Check guests in and out, answering phone calls and scheduling appointments
- Operate a branded vehicle for safe shuttle service, following all safety policies and procedures
- Assist with receiving, processing, and storing incoming and outgoing parts
- Maintain a clean and organized facility, adhering to company standards
- Support other team members with clerical tasks, such as accounts receivable and filing paperwork
- Direct and coordinate guest service activities, ensuring timely completion
- Serve as a community ambassador, creating authentic relationships and partnerships
Requirements:
- Proven successful customer service experience, driven to serve others
- Strong interpersonal skills, effective communication with staff, vendors, and customers
- Valid state driver's license, meeting required insurance driving record parameters
- Ability to multitask, meet deadlines, and seek coaching and direction
- Proficient with Microsoft Office Suite or related software
Compensation:
The estimated salary for this position is around $40,000 - $55,000 per year, depending on location and experience. Benefits include paid vacation, holidays, healthcare, matching retirement plans, and employee appreciation events.
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