Supply Chain Operations Specialist

4 days ago

Altamonte Springs, Florida, United States AdventHealth Full time
Job Summary

We are seeking a highly skilled Supply Chain Contact Center Representative to join our team at AdventHealth. As a key member of our Supply Chain Shared Services operations, you will be the first point of contact for internal and external inquiries and requests related to our operations.

Key Responsibilities
  • Analyze customer concerns and needs, and resolve or coordinate resolution of issues in accordance with defined time limits.
  • Initiate tickets, log all interactions into a computerized call tracking system, and resolve or escalate appropriately.
  • Act as a subject matter expert on Accounts Payable and order requisitioning.
  • Understand and prioritize high-priority areas with the right sense of urgency.
  • Demonstrate a command of corporate and hospital facility processes related to Supply Chain and Accounts Payable.
  • Recognize both persistent and outage issues and route, communicate, and follow through with a high sense of urgency.
  • Responsible for accurate troubleshooting of Tier 1 Supply Chain and Finance issues.
  • Know when to escalate issues and how to communicate to various levels of staff in an appropriate manner.
  • Routinely work with confidential information/records and exhibit the highest level of confidentiality.
Requirements
  • Support a high volume of inbound customer inquiries and requests and demonstrate a commitment to delivering exceptional customer service and problem resolution.
  • Point of contact for all suppliers related to Accounts Payable concerns, payment terms, and follow-up items.
  • Interfaces with suppliers to determine shipment dates, proof of delivery, and backorders, on behalf of the customer.
  • Demonstrate patience and ability to remain calm under stressful situations.
  • Provides expert-level Tier 1 support for Supply Chain operations, PeopleSoft, and other non-system-related issues with minimal hand-offs and escalations.
  • Accurate and timely documentation of issues and resolutions in the designated ticketing system, with a high degree of attention to detail.
  • Prepares and processes all required documentation pertaining to the resolution of issues associated with the delivery of goods and services, requisitions, invoices, and vendor payments.
  • Maintains and builds relationships with suppliers and hospital staff, as well as, other users of the PeopleSoft system.
  • Uses procedures, policies, knowledge database, and other reference materials to assist in answering customer inquiries.
  • Escalates high-priority issues as appropriate and understands the concept of "patient impacting" events as well as priority customers and "special" handling situations.
  • Has a thorough understanding of Supply Chain operations (Procure to Pay) and how to resolve all Tier 1 issues and concerns.
  • Escalates and follows through on cross-functional issues properly and in a timely manner.
About Us

AdventHealth is a place where you can thrive professionally and grow spiritually, by Extending the Healing Ministry of Christ. We are a community that believes in the wholeness of each person and serves to uplift others in body, mind, and spirit.

We offer a range of benefits and perks to support your well-being, including paid time off from day one, career development opportunities, and whole-person wellbeing resources. Our promise to you is to provide a supportive and inclusive work environment where you can grow and thrive.

Join us in our mission to extend the healing ministry of Christ and make a meaningful difference in the lives of others.

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