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Shift Supervisor
2 months ago
We are seeking a highly motivated and experienced Team Leader to join our team at Qdoba Mexican Eats | The Integritty Group. As a Team Leader, you will be responsible for supporting the management team in all aspects of service, quality, cleanliness, production, and maintenance for the restaurant during the assigned shift.
Key Responsibilities- Team Management
- Train, develop, and coach team members during assigned shifts
- Assign activities and tasks during shifts and set shift goals
- Treat employees with respect and dignity and regularly recognize and reward employees
- Comply with all state and federal labor laws and regulations
- Guest Service
- Interact with and engage guests and other team members
- Create guest orders as requested and ensure the accuracy of each order when working on the service line
- Hold the restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raved-about guest experience
- Adhere to food safety standards and report any questionable food deliveries and/or practices
- Receive food orders; clean, organize, and rotate items in the walk-in cooler
- Help manage inventory control
- Showcase the preparation of certain menu items in the front of the house during peak business hours
- Sample freshly prepared items as appropriate during peak business hours
- Maintain brand image by ensuring restaurant cleanliness, maintenance, and excellent service
- Leadership
- Be yourself
- Have a positive attitude and a genuine desire to make others happy
- Be confident yet open to asking for support
- Have pride in who you are and what you do
- Take personal accountability
- Lead by example
- Be a humble leader
- Serving One Another
- Let others be themselves
- Treat each other with care and respect
- Welcoming new members to the team
- Enjoy being part of a team and helping others
- Be dependable and reliable
- Be self-motivated and action-oriented
- Communicate effectively and positively
- Hold each other accountable
- Never walk past a problem
- Make recommendations for improvements
- Know your team and bring out the best in others
- Be fair, consistent, and solution-focused
- Cultivate a sense of belonging
- Encourage the right behaviors
- Coach in the moment
- Make it fun
- Create an environment that allows for everyone's success
- Serving the Guest
- Have a desire to serve others
- Make each guest feel welcome and appreciated
- Anticipate guests' needs and personalize conversations
- Enthusiastically convey a passion for food and share flavor exploration
- Be empowered to make it right for the guest
- Be thoughtfully generous
- Model the standard for the guest experience
- Identify and solve problems before they impact the guest
- Have a calm, solution-focused approach to guest recovery
- Learning & Growing
- Be curious
- Take initiative to understand and learn
- Apply what you learn
- Share what you learn
- Coach and develop others
- Recognize when others need support
- Focusing on your development
- Delivering Results
- Communicate goals and expectations
- Manage resources effectively
- Empower others to make decisions
- Achieve goals
- Recognize success
- Keep your manager informed
We require a high school diploma or equivalent. Prior restaurant kitchen experience is preferred. Ability to communicate in English is required; Spanish comprehension is helpful. Fundamental reading, writing, math, and computer/POS skills are required. Must have access to adequate transportation and complete the administrative driving requirement. May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds. May be required to operate/access equipment at standard heights while walking or standing during the entire shift. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls. Must be willing to work a variety of shifts, sometimes extending beyond eight hours, based upon local operating hours. Must be able to work weekends and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
