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Store Manager
2 months ago
The Normal Brand is a rapidly expanding fashion company that sells clothing and accessories online and in over 500 stores across the US.
We're seeking a highly motivated and experienced Store Leader to join our team at our Mall of America location.
Each store is a unique experience where a clean, high-energy, and fun environment is of utmost importance. Thinking independently and outside the box is essential.
Key Responsibilities:
- Inspire, develop, and lead a team to drive an exceptional customer experience and revenue growth.
- Manage revenue, payroll, and inventory levels to ensure optimal store performance.
- Recruit, hire, and retain a high-performing store team.
- Implement high customer service standards throughout the store and team.
- Create and maintain strong relationships with customers.
- Encourage suggestive selling to maximize revenue.
- Monitor inventory levels and communicate specific replenishment needs to HQ.
- Maintain a clean store and merchandise to Normal standards.
- Provide constructive feedback to District Leaders on all aspects of the business.
- Mentor and develop team members through clear communication.
- Create a schedule that is adequately and efficiently staffed to business needs.
- Educate and train team members on product knowledge.
- Participate in weekly calls with peers and District Leaders.
- Embody a culture of respectful communication.
- Ensure store security.
Requirements:
- 5+ years of retail apparel management experience.
- Able to learn through feedback and solve problems in a fast-paced environment.
- Proficient communication skills with HQ and store team - verbal and written.
- Strategic thinking and planning skills.
- Self-starter.
- Independent, goal-oriented, data-driven, competitive, and positive energy.
- Inventory integrity.
- Time management and merchandising abilities.
- A people person - approachable and friendly.
- Proficiency with Microsoft Word, Excel, and Google Drive.
- Able to adapt quickly to new systems and processes.
- Change agent.
- Flexible availability, including nights, weekends, and holidays.
Preferred Qualifications:
- Multi-unit Store Manager experience.
- 6+ years of retail management experience.
- Fashion/apparel industry experience.
- Passion for making people happy.
- Proficiency with Shopify and Shopify POS.
- Strong integrity.
- Excellent fashion sense.
- Self-awareness.
- Experience as an apparel buyer.
Benefits:
- Paid salary, bi-weekly.
- Bonus opportunities.
- Employee discount.
- Health, dental, vision benefits available.
- 401k.
