Systems Support Analyst

2 weeks ago


Norristown, Pennsylvania, United States RX2 Solutions Full time
Job Title: Systems Support Analyst - Rotating Shift Specialist

We are seeking a skilled contract System Support Analyst to join our team in Norristown, PA. This role requires working a rotating shift schedule, alternating between 7:00 am to 7:00 pm and 7:00 pm to 7:00 am.

Main Responsibilities:
  • Monitoring and resolving production technology environment issues.
  • Overseeing overnight IT systems and addressing problems that arise, alerting Subject Matter Experts as needed.
  • Staying informed about ITOC operations and assisting with incident management, providing status updates to the next day shift on any events that occurred overnight.
Key Qualifications:
  • Broad knowledge of hardware and software technologies used by RX2 Solutions.
  • Ability to recognize, anticipate, and respond to operational technology issues using troubleshooting skills.
  • Frequent interaction with the IT Operations Center, ITS support teams, business clients, and members.
  • Collaboration with other technology professionals to resolve issues efficiently.
  • Interpreting alerts from monitoring tools and taking swift action to restore stability in the technology production environment.

Estimated salary range is $70,000 - $90,000 per year based on industry standards and location factors.



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