Automotive Customer Service Representative

4 weeks ago


Orlando, Florida, United States Greenway Automotive Full time
Job Title: Customer Service Representative

Job Summary:
Greenway Automotive is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.

Responsibilities:
  • Respond to customer inquiries via phone, email, and internet
  • Schedule appointments and manage customer interactions
  • Maintain up-to-date knowledge of all vehicles, accessories, and promotions
  • Accurately complete all transaction paperwork
  • Identify customer needs and provide solutions and/or alternatives
  • Attend staff meetings and training sessions as required

Requirements:
  • Strong communication and problem-solving skills
  • Previous experience in a customer support role
  • Highly motivated and self-starting individual with a customer-oriented personality
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff
  • Outstanding phone and communication skills
  • Ability to work in a fast-paced environment and multitask effectively

Benefits:
  • Competitive pay and benefits package
  • Employee purchase and service discounts
  • Paid vacation and holidays
  • State-of-the-art facility with a professional working environment


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