Automotive Customer Service Representative
4 weeks ago
Job Summary:
Greenway Automotive is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
Responsibilities:
- Respond to customer inquiries via phone, email, and internet
- Schedule appointments and manage customer interactions
- Maintain up-to-date knowledge of all vehicles, accessories, and promotions
- Accurately complete all transaction paperwork
- Identify customer needs and provide solutions and/or alternatives
- Attend staff meetings and training sessions as required
Requirements:
- Strong communication and problem-solving skills
- Previous experience in a customer support role
- Highly motivated and self-starting individual with a customer-oriented personality
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Outstanding phone and communication skills
- Ability to work in a fast-paced environment and multitask effectively
Benefits:
- Competitive pay and benefits package
- Employee purchase and service discounts
- Paid vacation and holidays
- State-of-the-art facility with a professional working environment
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