Sales & Customer Service Representative

5 days ago


Germantown, Tennessee, United States Massage Envy Full time

Overview:

We're seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer service and promoting the value of Total Body Care to our clients.

Perks & Benefits:

  • Competitive base pay plus bonuses and incentives
  • Employer-paid healthcare, including medical, dental, and vision plans
  • Matching 401(k) plan
  • Paid time off for full-time employees
  • Employee Assistance Program
  • In-depth product and service training
  • Discounts on products and services

Responsibilities:

  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through outreach efforts

Culture & Support:

  • Trained leadership that is invested in your success
  • Award programs to recognize outstanding performance
  • A caring community that values individuality and knowledge sharing

About Us:

Massage Envy is a leading provider of massage and wellness services, dedicated to helping our clients achieve their wellness goals. We're a dynamic and supportive team that is passionate about delivering exceptional customer experiences.



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