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Patient Services Associate II

2 months ago


Butler, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full time

Job Summary:

The Patient Services Associate II plays a vital role in enhancing the patient experience by providing exceptional customer service and support in a fast-paced healthcare environment.

Key Responsibilities:

  • Process patient arrival and departure activities, ensuring a smooth and efficient flow of patients to examination rooms.
  • Obtain pre-certifications and/or pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information.
  • Support the delivery of exceptional patient care by prioritizing the prompt and courteous treatment of all patients and visitors.
  • Process check-in and/or check-out, point-of-service activities, and scheduling of patient appointments via electronic health records.
  • Maintain accurate and up-to-date patient records, adhering to HIPAA privacy and security requirements.
  • Collaborate with healthcare teams to resolve patient and provider concerns, ensuring seamless communication and care coordination.
  • Provide exceptional customer service, responding to patient inquiries and concerns in a professional and empathetic manner.
  • Stay up-to-date with regulatory requirements, ensuring compliance with federal, state, and local standards.

Requirements:

  • High School Diploma or equivalent required.
  • Customer service and/or patient-facing healthcare experience preferred.

Benefits:

Thomas Jefferson University & Jefferson Health offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.