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Resident Services Coordinator
2 months ago
Cascade Management, Inc. is a leading provider of property and asset management services, with a commitment to delivering exceptional results and fostering a culture of excellence. Our team is dedicated to upholding our Service Model, which represents the most important behaviors and actions to ensure a positive stakeholder interaction every time.
Our Service ModelWe are proud to uphold the following values:
- Friendly: We strive to create a welcoming and inclusive environment for all stakeholders.
- Helpful: We are committed to providing timely and effective support to meet the needs of our residents and clients.
- Knowledgeable: We stay up-to-date on the latest industry trends and best practices to ensure we are providing the highest level of service.
- Respectful: We treat all stakeholders with dignity and respect, and value their unique perspectives and experiences.
- Responsive: We are proactive and responsive to the needs of our residents and clients, and strive to exceed their expectations.
We are seeking a highly motivated and compassionate Resident Services Coordinator to join our team. As a key member of our community support team, you will play a critical role in connecting eligible residents to needed supportive services and medical services provided by private practitioners or agencies in the general community.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Providing general case management and referral services to all residents needing such assistance.
- Establishing linkages with all agencies and service providers in the community.
- Setting up a directory of providers for use by both project staff and residents.
- Refer and link residents to service providers in the general community, such as case management, personal assistance, homemaker, meals on wheels, transportation, counseling, occasional visiting nurse, preventative health screeners, wellness, and legal advocacy.
- Educating residents on service availability, application processes and procedures, client rights, and providing advocacy as appropriate.
- Monitoring the ongoing provision of services from community agencies and keeping the case management and provider agency current with the progress of the individual.
- Managing the provision of supportive services where appropriate.
- May set up volunteer support programs with service organizations in the community.
- Helping residents build informal support networks with other residents, family, and friends.
- May provide training to project residents in the obligations of tenancy or coordinate such training.
- May educate other project staff on issues related to aging and service coordination to help them better understand, work with, and assist the residents.
- Conducting comprehensive, non-clinical assessments of residents for wellness and social needs.
- Helping residents to identify, access, and coordinate services, including monitoring of services provided and follow-up communication with service providers.
- Monitoring the receipt and follow-through of services, including encouraging and motivating residents to engage with providers and participate in their own care/services management.
- Proactively developing and arranging educational/preventative health programs and services for residents.
- Developing and sustaining partnerships with the Area Agency on Aging, the Aging & Disability Resource Connection, community-based supportive service providers, and other community stakeholders.
- Maintaining an up-to-date resource directory with all local service providers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate's (A.A.) Degree in social work, gerontology, psychology, or counseling is preferred; or High school diploma or general education degree (GED) with 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
- Valid Driver's License and insurance is required.
The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence. The ability to speak effectively before groups of customers or employees of an organization.Mathematical Skills
The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. The ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear.
- The employee is frequently required to sit.
- The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- The employee must frequently lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
