Customer Service Coordinator

3 weeks ago


Franklin, Tennessee, United States Resource Label Group LLC Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Resource Label Group LLC. As a key member of our sales cycle, you will play a crucial role in facilitating customer orders and providing exceptional service.

Key Responsibilities
  • Communicate effectively with internal and external customers to collect customer information and product specifications.
  • Process new purchase orders, reviewing all aspects before accepting and confirming.
  • Route supplies, job jackets, and materials to work areas to initiate production.
  • Respond to customer inquiries and complaints in a timely manner, demonstrating excellent service and follow-through.
  • Prioritize workload as necessary, selecting from multiple alternatives to meet business needs.
  • Verify shipping reports against packing lists and review Customer Transaction Reports.
Requirements
  • One to two years of related experience and/or training, or equivalent combination of education and experience.
  • Previous experience in a manufacturing or similar environment is preferred, with printing or packaging industry experience being a significant plus.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports and business correspondence, and effectively present information to groups of managers, vendors, and customers.
What We Offer
  • Paid Time Off and Paid Holidays
  • Comprehensive and Competitive Medical, Dental, and Vision coverage
  • Company Paid Short-Term Disability Insurance and Life Insurance
  • Additional Benefits Long-Term Disability, Supplemental Life, Accident, and Critical Illness Coverage Plans
  • Excellent 401(k) retirement plan with generous company contribution
  • Onsite training and unlimited growth potential within our organization
  • Performance-based salary increases


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