Service Delivery Director

3 weeks ago


Wilmington, North Carolina, United States Piedmont Service Group Full time

We are seeking an exceptional Service Delivery Director to lead our HVAC service team in Wilmington, NC. The estimated annual salary for this position is $90,000 - $115,000, depending on experience.

About Us

Piedmont Service Group has been providing HVAC services to clients in NC, SC, and VA since 1971. Our commitment to quality, safety, and customer satisfaction has earned us a reputation as a trusted partner in the industry.

This role will oversee the strategic direction of our service team, ensuring alignment with company goals and objectives. Key responsibilities include:

  • Developing and implementing service strategies to drive growth, improve efficiency, and enhance customer satisfaction.
  • Leading a team of experienced HVAC service technicians, including recruitment, training, and performance management.
  • Sales support with pricing and business operations input for customer sales proposals.
  • Daily time review and approval, invoicing review and approval, contract performance review and management, and job summary report review and approval.

The ideal candidate will have excellent leadership skills, experience managing service teams, and a deep understanding of the HVAC industry. A strong foundation in technical troubleshooting and the ability to make good business decisions is also essential.

Requirements
  • Strong analytical skills to drive business growth and improve efficiency.
  • Experience with Microsoft Office and MobileTech service management tools and apps.
  • H1, H2, and H3 license, or willingness to obtain.
  • Valid driver's license and clean driving record.
Benefits
  • Medical, vision, and dental insurance.
  • Company-paid short and long-term disability insurance.
  • Company-paid life insurance.
  • FSA and 401(k) with company match and profit-sharing plan.
  • Accident and critical illness coverage.
  • Three weeks of paid time off in the first year of hire.
  • Paid holidays.
  • Wellness incentives.


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