Wound Care Process Customer Service Specialist
5 days ago
Rotech Healthcare Inc. is a national leader in providing high-quality medical products and services, empowering patients to manage their health and treatment at home.
Job SummaryWe are seeking a dedicated Process Customer Service Representative to provide support to our customers by performing tasks related to patient care and third-party reimbursement.
Key Responsibilities- Process new orders, respond to questions, and resolve issues in a timely manner to ensure patient, referral, and employee satisfaction.
- Collect co-pays and deductible amounts, conduct insurance verification and eligibility for services/products, and obtain authorization and qualification documentation.
- Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.
- Provide education to referral sources, patients, and employees on qualifications for service and 3rd-party billing.
- Work extensively with eIntake proprietary system and perform other duties as assigned.
- High school diploma or GED equivalent, required.
- Experience in medical field and administrative record management, preferred.
- Knowledge of insurance policies and requirements, preferred.
- Medical terminology, preferred.
- 401k, Medical, Dental, and Vision, Life Insurance and Disability, Generous Paid Time Off and Paid Holidays, Overtime Pay for Non-Exempt Hourly positions, Employee Discount Program, Employee Recognition Program, Bonus and Incentive Opportunities, Mileage reimbursement (when applicable for the position), Telephone reimbursement (when applicable for the position).
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Menomonee Falls, Wisconsin, United States Rotech Healthcare Full timeAbout RotechRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.Job SummaryWe...
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Wound Care Process Specialist
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