Wound Care Process Customer Service Specialist

5 days ago


Menomonee Falls, Wisconsin, United States Rotech Healthcare Full time
About Rotech Healthcare Inc.

Rotech Healthcare Inc. is a national leader in providing high-quality medical products and services, empowering patients to manage their health and treatment at home.

Job Summary

We are seeking a dedicated Process Customer Service Representative to provide support to our customers by performing tasks related to patient care and third-party reimbursement.

Key Responsibilities
  • Process new orders, respond to questions, and resolve issues in a timely manner to ensure patient, referral, and employee satisfaction.
  • Collect co-pays and deductible amounts, conduct insurance verification and eligibility for services/products, and obtain authorization and qualification documentation.
  • Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.
  • Provide education to referral sources, patients, and employees on qualifications for service and 3rd-party billing.
  • Work extensively with eIntake proprietary system and perform other duties as assigned.
Requirements
  • High school diploma or GED equivalent, required.
  • Experience in medical field and administrative record management, preferred.
  • Knowledge of insurance policies and requirements, preferred.
  • Medical terminology, preferred.
Benefits
  • 401k, Medical, Dental, and Vision, Life Insurance and Disability, Generous Paid Time Off and Paid Holidays, Overtime Pay for Non-Exempt Hourly positions, Employee Discount Program, Employee Recognition Program, Bonus and Incentive Opportunities, Mileage reimbursement (when applicable for the position), Telephone reimbursement (when applicable for the position).


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