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Sales Director

1 week ago

Villa Park, Illinois, United States Zips Car Wash Full time

The Sales Manager plays a vital role in driving business growth at Zips Car Wash. As the primary sales lead, you will be responsible for increasing sales revenue, expanding our customer base, and developing a high-performing sales team.

Key Responsibilities
  • Increase Site level Sales: Ensure all team members are well-versed on car wash package offerings, pricing, and the benefits of the unlimited wash club membership.
  • Work with management to set daily, weekly, and monthly Unlimited Wash Club goals and ensure those goals are met or exceeded by team members.
  • Achieve quarterly and annual sales targets.
  • Update KPI board daily.
  • Manage team member placement at pay stations effectively.
Sales Coach and Trainer
  • Conduct ongoing sales training to keep the pitch fresh and relevant, making course corrections as needed.
  • Coach and train team members on promotional events and teach efficient communication techniques.
  • Teach suggestive selling, ice breakers, and recharge explanations.
  • Identify trouble points in the sales pitch and adjust accordingly.
  • Coach team members on overcoming customer objections.
  • Motivate and inspire team members throughout the day.
Customer Service Champion
  • Evaluate customer experiences to encourage return visits.
  • Offer friendly greetings to each customer.
  • Minimize wait times.
  • Promptly address customer complaints.
Qualifications
  • Ability to motivate staff.
  • Effective communication with managers, coworkers, and customers.
  • Organized and detail-oriented.
  • Works well under pressure; ability to multitask.