Current jobs related to Customer Support Operations Manager - New Bern, North Carolina - Bosch Group Inc

  • Restaurant Operations Manager

    2 weeks ago

    New Bern, North Carolina, United States Little Caesars Full time

    Job SummaryThis is a dynamic and challenging role that requires a strong leader to oversee the daily operations of a busy restaurant. As an Assistant Manager, you will be responsible for ensuring that all aspects of the restaurant run smoothly, from customer service to food preparation and inventory management.Key ResponsibilitiesSupervise and motivate a...

  • Industrial Operations Manager

    2 weeks ago

    New Bern, North Carolina, United States Envirovac Full time

    Job SummaryEnvirovac is seeking a seasoned professional to lead our industrial operations and client-facing functions in a market area. As a Site Lead/Account Manager, you will be responsible for managing the efficient and safe work activities of all employees, providing support to managers and supervisors, and resolving problems and concerns as required.Key...

  • Restaurant Operations Manager

    1 month ago

    New Bern, North Carolina, United States Little Caesars Full time

    Job SummaryWe are seeking a highly motivated and experienced Assistant Manager to join our team at Little Caesars. As an Assistant Manager, you will play a key role in ensuring the success of our restaurant by supervising and training our team members, managing daily operations, and maintaining high standards of customer service and quality.Key...

  • Restaurant Operations Manager

    4 weeks ago

    New Bern, North Carolina, United States Little Caesars Full time

    Job SummaryWe are seeking a highly motivated and experienced Assistant Manager to join our team at Little Caesars. As an Assistant Manager, you will play a key role in ensuring the success of our restaurant by supervising colleagues, managing daily operations, and maintaining high standards of customer service.Key ResponsibilitiesSupervise and train...

  • Salon Operations Manager

    1 week ago

    New Bern, North Carolina, United States Sun Tan City - Mason Group Full time

    Job SummaryThis role is responsible for maintaining a high-energy, positive environment where client-centric service behaviors are consistently demonstrated. The Assistant Salon Director drives store performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals.Key ResponsibilitiesMonitor...

  • Fitness Operations Manager

    2 weeks ago

    New Bern, North Carolina, United States Planet Fitness - Excel Fitness Full time

    About Planet Fitness - Excel FitnessWe're a team of leaders who genuinely want to help our colleagues and customers become the best version of themselves. Our mantra is The World Judges, We Dont, and we live by it in a Judgement Free Zone.Job DescriptionAs an Assistant Manager, you'll help the General Manager lead the successful day-to-day operations at our...

  • Restaurant Operations Manager

    1 month ago

    New Bern, North Carolina, United States Pizza hut Full time

    Pizza Hut Restaurant General ManagerUnlock Your Leadership PotentialAre you a seasoned leader looking to take your career to the next level? Do you have a passion for hiring, training, and developing high-performing teams? Do you thrive in fast-paced environments where no two days are ever the same?We're seeking an experienced Restaurant General Manager to...

  • Plant Operations Manager

    2 weeks ago

    New Bern, North Carolina, United States Consumers Energy Full time

    Job SummaryWe are seeking an experienced Operations Manager to join our team at NorthStar Clean Energy. As a key member of our operations team, you will be responsible for directing facility operations, managing personnel, and ensuring safe and efficient operations.Key ResponsibilitiesDirect and manage the day-to-day activities of personnel, customer...

  • Breakfast Operations Manager

    1 week ago

    New Bern, North Carolina, United States Wendy's Full time

    Job Summary:As a Breakfast Manager at Wendy's, you will be responsible for assisting the execution of daily operations activities. This role may involve supervising and coordinating the activities of restaurant staff, ensuring that customer service standards are met, and maintaining a clean and safe work environment.Key Responsibilities:• Supervise and...

  • Restaurant Operations Manager

    3 weeks ago

    New Bern, North Carolina, United States Smithfield's Chicken 'N Bar-B-Q Full time

    Smithfield's Chicken 'N Bar-B-Q is seeking a top performer to take their career and earnings to the next level as a Restaurant Operations Manager.Key Benefits:Competitive base salary up to $65,000 on day oneFlexible scheduling with a 5-day workweek, including Fridays, Saturdays, and SundaysRobust benefits package, including medical, dental, vision, STD, and...

  • Procurement Operations Manager

    2 weeks ago

    New Bern, North Carolina, United States Alphia Full time

    Job Title: Senior Manager, Procurement OperationsThe Senior Manager, Procurement Operations will lead a team of materials professionals to execute the procurement strategy through a cascade of activities, including order release, lead time management, and delivery of materials to production facilities. This role will partner with site leaders and interact...

  • Clinical Operations Manager

    2 months ago

    New Bern, North Carolina, United States CarolinaEast Health System Full time

    About CarolinaEast Health SystemCarolinaEast Health System is a leading provider of quality healthcare services in the Coastal Carolina region. Our commitment to excellence and compassionate care has earned us a reputation as a trusted healthcare partner in the community.Job Summary:The Associate Manager is a key member of our clinical team, responsible for...

  • Restaurant Operations Manager

    4 weeks ago

    New Bern, North Carolina, United States Little Caesars Full time

    Job SummaryWe are seeking a highly motivated and experienced Assistant Manager to join our team at Little Caesars. As an Assistant Manager, you will play a key role in ensuring the success of our restaurant by supervising and motivating our team members to deliver exceptional customer service and achieve sales goals.Key ResponsibilitiesSupervise and train...

  • Plant Operations Manager

    2 weeks ago

    New Bern, North Carolina, United States Consumers Energy Full time

    Decarbonizing the EconomyAt NorthStar Clean Energy, we're committed to providing clean energy and carbon management solutions to utility, municipal, commercial, and industrial customers. Our goal is to enable them to meet their sustainability and business objectives.Our ExpertiseOperations ManagementEnergy SolutionsDecarbonization StrategiesCustomer...

  • Salon Operations Director

    2 months ago

    New Bern, North Carolina, United States Sport Clips Haircuts Full time

    Job Opportunity at Sport Clips HaircutsThe ideal candidate will be responsible for overseeing the daily operations of our salon, ensuring a high level of customer satisfaction and team member engagement. As a key member of our management team, you will be accountable for driving business growth and profitability.Key Responsibilities:Lead and develop a...

  • Customer Service Representative

    2 weeks ago

    New Bern, North Carolina, United States AlphaGraphics Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at AlphaGraphics. The ideal candidate will have excellent communication skills, be able to work under pressure, and have a strong desire to deliver exceptional customer experiences.Key ResponsibilitiesAssist the executive team with managing orders, tracking...

  • Administrative Support Specialist

    2 weeks ago

    New Bern, North Carolina, United States UMHS Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at UMHS. The successful candidate will provide administrative support to our staff, ensuring the smooth operation of our office.Key responsibilities include:Providing exceptional customer service to employees, clients, and visitorsManaging and...

  • Culinary Operations Manager

    1 day ago

    New Bern, North Carolina, United States Goodwin Recruiting Full time

    **Job Title:** Executive Chef**Job Summary:** We are seeking an experienced Executive Chef to oversee our kitchen operations, including staff management, menu creation, and ingredient sourcing. The ideal candidate will have a proven track record of ensuring food quality, proper storage, and adherence to standards while controlling food and labor...

  • Restaurant Operations Supervisor

    2 months ago

    New Bern, North Carolina, United States Little Caesars Full time

    This position outlines the essential nature and level of work undertaken by employees assigned to this role. It is not an exhaustive list of all duties, responsibilities, or tasks that may be required. Little Caesars may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This does not constitute a...

  • Warehouse Operations Manager

    1 week ago

    New Bern, North Carolina, United States Habitat for Humanity of Craven County NC Full time

    Job SummaryThe Warehouse Associate/Team Lead is a critical member of the Habitat ReStore team, responsible for overseeing the day-to-day operations of the Warehouse. This role prioritizes maintaining a safe, well-organized, and efficient warehouse environment, ensuring the fast transition of donated items to the sales floor. The Team Lead coordinates the...

Customer Support Operations Manager

2 months ago

New Bern, North Carolina, United States Bosch Group Inc Full time
Job Summary

We are seeking an experienced Operations Supervisor to lead our Customer Support team at Bosch Group Inc. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the team, ensuring seamless customer support, and driving operational efficiency.

Key Responsibilities
  • Lead a small team of analysts to achieve set targets and maintain quality standards.
  • Manage all operational planning requirements, including staffing coverage, FTE tracking, and holiday planning.
  • Monitor and analyze daily reports to drive continuous improvements and optimize operational efficiency.
  • Partner with internal stakeholders to capture requirements, set expectations, and define success.
  • Be sensitive and flexible to the work environment and react quickly to environmental change.
  • Drive operational efficiency by leveraging industry best practices and designing process, tool, and dashboard improvements.
  • Build and lead a strong and motivated team to achieve set/agreed targets.
  • Adhere to all company processes, procedures, policies, and standards.
Requirements
  • Two-Year College/Associates Degree required.
  • Bachelors Degree preferred.
  • 3-5 Years Supervisory role required.
  • 3-5 Years Resource Planning required.
  • Extensive knowledge of WFM technology and methodology, planning, forecasting, and resource optimization within a Contact Center.
  • Excellent analytical and problem-solving skills, being able to clearly articulate issues and propose recommendations.
  • Advanced knowledge of telephony configuration, routing, skills-based routing, and call management technology.
  • Must exhibit strong leadership qualities with the ability to interact with all levels of management.
  • Accurate and detailed-oriented work ability.
  • Ability to meet deadlines.
  • Computer literate with knowledge of Excel, Power BI, and RPA.
  • Must be flexible in regards to work schedule and ability to travel away from home as needed.
  • Domestic and some International Travel.
  • Must have excellent verbal and written communications skills.
  • Able to work independently while contributing to the overall success of the team and department with minimal supervision.
  • Able to multi-task and work under pressure in a high call volume environment.
  • Prior customer service or contact center experience in a leadership capacity.
  • Direct contact center experience preferred.
  • Proficient in Microsoft Office products (Word, Excel, PowerPoint).