Plumbing Service Director

6 days ago


Sheridan, Wyoming, United States Powder River Heating and Air Conditioning Full time
Job Title: Plumbing Service Manager

We are seeking a highly skilled and experienced Plumbing Service Manager to join our team at Powder River Heating and Air Conditioning. As a key member of our team, you will be responsible for overseeing the plumbing service department, ensuring efficient operations, and delivering exceptional customer service.

Key Responsibilities:
  • Organize and plan service calls, coordinate with technicians, and ensure timely completion of tasks.
  • Dispatch service calls, preventive maintenance calls, and estimate, sell, and manage preventive maintenance programs.
  • Manage plumbing service contracts, parts inventory, and warranty administration.
  • Provide excellent customer service, handle complaints, and ensure customer satisfaction.
  • Ensure technicians receive required certifications and provide training as needed.
  • Sales and estimating for small residential plumbing projects, including preparing project takeoffs and designing plumbing systems.
Requirements:
  • 10+ years of plumbing experience, including hydronics experience, boiler/chiller install experience, and project management experience.
  • Excellent communication, organizational, and leadership skills.
  • Knowledge of construction processes, including RFI, RFP, and change orders.
  • Good computer skills, including Microsoft Word, Excel, and Microsoft Project.
  • Experience with SharePoint and Procore preferred.
  • Associate's degree or trade school certificate desired.
What We Offer:
  • Take-home company vehicle and gas card.
  • Most jobs are in-state, with limited traveling.
  • Drug-free workplace.
  • Tool trade-in program.
  • Company-paid training, including Carrier, Rinnai, PK, and other dealers.
  • Online self-directed training.
  • In-house apprentice program.
  • Relocation assistance available for qualified applicants.
Benefits:
  • Medical 50% paid by employer.
  • Dental and vision insurance options.
  • Paid time off.
  • 6 paid holidays.
  • 401(k) with company match.
  • Take-home company vehicle and gas card.
  • Company clothing and phone.


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