VP Operations Manager
2 weeks ago
Exela Technologies is a business process automation leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Job SummaryThe Vice President of Transactional Print Operations is responsible for overseeing the strategic planning, management, and execution of all transactional print operations within the organization. This role involves leading a high-performing team to ensure efficient and cost-effective production while maintaining the highest standards of quality and customer satisfaction. The VP will develop and implement operational strategies, drive process improvements, and ensure compliance with industry regulations and company policies.
Key Responsibilities- Lead and manage all aspects of transactional print operations, including production, scheduling, and delivery.
- Develop and execute strategies to optimize print production processes, reduce costs, and increase efficiency.
- Oversee the management of print equipment and technology, ensuring they are maintained and upgraded as necessary.
- Collaborate with other departments, including sales, customer service, and IT, to ensure seamless workflow and timely delivery of services.
- Monitor key performance indicators (KPIs) to track operational performance and implement corrective actions as needed.
- Ensure compliance with industry regulations, company policies, and customer requirements.
- Drive continuous improvement initiatives to enhance operational performance, reduce waste, and improve quality.
- Develop and manage the operational budget, ensuring cost control and profitability.
- Build and maintain strong relationships with key stakeholders, including clients, vendors, and internal teams.
- Provide leadership, coaching, and development opportunities to the operations team.
- Responsible for daily capacity management including volume forecasting and labor staffing.
- As needed, facilitate and coordinate site audit inspections for SAS70 and clients.
- Responsible for strategic vendor management across the Print business.
- Daily management reporting.
- Execute continuous, quantifiable performance improvements in Productivity, Quality and Control.
- Foster a work environment that values diversity, accountability, respect for others and performance results.
- Fulfill "people management" duties for direct reports and ensure those same duties are fulfilled by those direct reports for their teams.
- Ensure staffing/recruitment needs are met in coordination with Human Resources.
- Achieve P&L goals.
- Strong ability to interface with clients in any scenario.
- Internal company influencer on implementing key strategic initiatives.
- Implements and acts in accordance with the organization's information security HR and corporate policies.
- Protects assets from unauthorized access, disclosure, modification, destruction or interference.
- Executes particular security processes or activities as job requires.
- Ensures responsibility is assigned to the individual for actions taken; as it pertains to security roles and other duties.
- Reports security events or potential events or other security risks to the organization.
- Documents and updates periodically security procedures that ensures compliance with the requirements.
- Exceptional leadership experience, including staff development, innovation and strategic planning in an operations environment.
- Strong project management skills with ability to execute plans on time and with desired results.
- Demonstrated ability to manage time effectively and coach others to do the same.
- Ability to motivate and create a team environment that also values individual accountability.
- Ability to develop and maintain effective internal/external partnerships to achieve results.
- Excellent interpersonal and influence skills with the ability to build consensus in decentralized teams.
- Superior trouble shooting and conflict resolution skills.
- Excellent analytic skills, including Advanced skills in MS-Excel.
- Outstanding verbal and written communication skills.
Exela Technologies is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion. If you are passionate about operations management and want to join a dynamic team, please submit your application.
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