Customer Care Associate

1 week ago


National City, California, United States ZipRecruiter Full time
Customer Service Associate

Salary:
$20.35 per hour / $41,005.25 annually

At ZipRecruiter, we believe that when you grow, we grow. If you are someone who enjoys resolving issues and assisting others, you may find a rewarding career with us.

We are in search of dedicated Customer Service Professionals. This position is ideal for individuals who are committed to delivering exceptional service to our clients.

Your Role:
As the initial point of contact for our clients, you will:
- Address billing inquiries
- Implement policy modifications
- Offer tailored recommendations
Join our team to provide personalized service that highlights the benefits of partnering with ZipRecruiter.

Key Qualifications:
- Proven experience in delivering outstanding customer service while building trust and enhancing client satisfaction
- Strong communication skills with an emphasis on active listening and empathy
- Ability to thrive in a dynamic, high-volume call center setting
- Eagerness to acquire new skills and adapt to changes swiftly
- Openness to constructive feedback for personal and professional growth
- Proficient computer skills and ability to manage multiple tasks
- Minimum educational requirement of a high school diploma or equivalent

Benefits:
As a member of our team, you will have access to our comprehensive Total Rewards Program designed to support your financial stability and health, including:
- Premier Medical, Dental, and Vision Insurance with no waiting period
- Paid Time Off, Sick Leave, and Parental Leave
- 401(k) Retirement Plan
- Tuition Reimbursement
- Paid Training and Licensing Opportunities
*Benefits may vary by location and eligibility requirements may apply.

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