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Customer Experience Manager

4 weeks ago

Claymont, Delaware, United States Ursa Innovations Full time
Job Title: Customer Experience Manager

We are seeking a highly motivated and creative Customer Experience Manager to join our team at Ursa Innovations. As a key member of our sales and marketing team, you will be responsible for driving sales growth and cultivating relationships with our customer base.

Key Responsibilities:

  • Develop and present product proposals to customers based on their individual needs
  • Drive sales growth through regular contact and introducing our clients' specific products and services
  • Cultivate relationships directly with all customer accounts, new and existing
  • Retain customer accounts by solution-based selling
  • Support and collaborate with other team members to ensure the quality of work and hit KPI's

Requirements:

  • Associates Degree or 4-year diploma highly recommended
  • 1-3 years of Customer Account Management, Sales, Client Facing and/or entry-level experience is required
  • Comfortable engaging with working directly with customers
  • High attention to detail when managing accounts
  • Excellent written and verbal communication skills
  • Strong work ethic and the ability to learn new skills quickly
  • Outstanding time management and follow-up

What We Offer:

  • In-house paid training and coaching from the best in the industry
  • Comprehensive and competitive pay structure
  • Internal and exponential promotions / upward mobility
  • Enthusiastic team environment and collaborative team atmosphere
  • Team building nights / all-expense-paid team events and company trips

We are committed to providing our employees with the tools and resources they need to succeed in their roles. If you are a motivated and creative individual who is looking for a challenging and rewarding opportunity, we encourage you to apply for this position today.