Salesforce Public Sector Solutions Manager

2 weeks ago


Jackson, Ohio, United States HCL Technologies Full time
Job Description

As a Salesforce Public Sector Solutions Manager at HCL Technologies, you will be responsible for designing and delivering Salesforce projects that integrate with ancillary technology stacks. Your expertise in Salesforce Public Sector solutions and other Salesforce clouds will be crucial in driving project success.

Key Responsibilities:
  • Transition Pre-sales solutions of Public Sector Solution to Delivery Phase for project team and solution engineers.
  • Serve as the technical authority for Salesforce Public Sector solutions for the project delivery.
  • Develop a strong understanding of integrating with a Federated Data Architecture built on Microsoft Azure and Informatica.
  • Engage with other subject matter experts (SMEs) from Microsoft Azure solutions and Mulesoft to deliver the proposed hybrid solution.
  • Identify critical technical challenges, including integrations, usability, and ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
  • Participate in the creation of proposals to drive Service improvement plans.
  • Independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
  • Provide support for on-call escalations or L3 level support and incident and problem management.
  • Contribute to value-added activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives.


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