Patient Service Representative

2 weeks ago


Chicopee, Massachusetts, United States Dental Care Alliance Full time
Overview

We are seeking a highly skilled Patient Service Representative to join our clinical team at Dental Care Alliance. As a key member of our team, you will provide exceptional patient service and satisfaction while operating in a team-based environment. Your primary responsibility will be to support all staff members and patients in the office, handling patient inquiries, making appointments, and assisting with the completion of treatment plans through acceptable financial arrangements.

Responsibilities
  • Provide exceptional customer service to patients and visitors, acknowledging, smiling, and greeting them upon arrival and dismissal.
  • Respond to patient questions and concerns according to Dental Care Alliance policies.
  • Answer telephones, schedule appointments, and maintain appointment books.
  • Confirm appointments, follow up on no-shows and cancellations, and register patients on sign-in sheets.
  • Post charges and payments to patient accounts and check voice-mail on a daily basis.
  • Maintain a clean and friendly waiting area for patients.
Qualifications
  • Experience working in a dental, medical, or other healthcare office is preferred.
  • Knowledge of insurance plans (HMO/PPO) is a plus.
  • Experience answering telephones and exceptional customer service skills are required.
At Dental Care Alliance

We celebrate diversity and recognize the value it brings to our patients and employees. We are proud to be an equal opportunity workplace and welcome applicants from all backgrounds. Our team is best characterized by the relationships we have with our patients and each other, and we encourage collaboration, diversity of thought, innovation, and strong execution.



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