Automotive Service Representative

3 weeks ago


Chicopee, Massachusetts, United States Monro Muffler Brake Full time
About Monro Muffler Brake

Monro Muffler Brake is a leading provider of automotive maintenance and repair services. With over 1,300 company-owned locations across the US, we serve millions of customers every year.

About the Role

The Guest Care Specialist is a key member of our team, responsible for delivering exceptional guest experiences and driving sales of automotive repair services and tires. As a Guest Care Specialist, you will be the first point of contact for guests on the phone and in the store, engaging them, scheduling appointments, and presenting needed services.

Responsibilities
  • Successfully complete Monro's training program to execute the Monro selling process.
  • Provide exceptional guest service, answering phone calls, inviting guests into the store, and making them feel welcome.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Assist with various aspects of guest care, work order completion, and register assistance.
  • Participate in facility maintenance and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with management to react to guest service issues, guest complaints, and business opportunities.
Qualifications
  • High school diploma or equivalent required.
  • Current valid driver's license and satisfactory Motor Vehicle Report (MVR) required.
  • Strong verbal communication skills and ability to accurately write sales work orders.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
Work Environment & Physical Requirements

This role operates in an automotive shop environment, with exposure to moderate noise levels, adverse weather conditions, chemicals, odors, dirt, and dust.

Growth Opportunity

At Monro, we're committed to helping our teammates grow their careers through on-the-job training, company-sponsored certifications, and coursework in Monro University.



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