Customer Service Representative/Lot Attendant

2 weeks ago


Chicopee, Massachusetts, United States U-Haul Full time
Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Inspect and maintain equipment on the lot, ensuring it is in good working condition.
  • Answer questions and educate customers about our products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring, and fill propane tanks as needed.
  • Participate in ongoing training and education to improve skills and knowledge.
Requirements:
  • Valid driver's license and good driving record.
  • High school diploma or equivalent.
What We Offer:
  • Competitive hourly rate of $16 per hour.
  • Opportunities for advancement and career growth.
  • Comprehensive benefits package, including health insurance, prescription plans, and 401(k) savings plan.
  • Employee stock ownership plan (ESOP) and gym reimbursement program.
  • MetLife auto and home insurance, and discounts on Apple products and Dell computers.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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