Service Delivery Specialist
4 weeks ago
Rivian is a pioneering electric vehicle manufacturer dedicated to creating sustainable transportation solutions. Our mission is to empower people to explore the world without compromising the planet.
We're seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our service operations, you will be responsible for delivering exceptional customer experiences at our service locations. Your technical expertise and strong communication skills will enable you to provide top-notch service to our customers, ensuring their vehicles are running smoothly and efficiently.
Key Responsibilities
• Assist cross-functional teams with pre-production vehicle builds
• Travel to locations to support service operations as required
• Operate remotely to support service centers as needed
• Follow Rivian repair procedures to ensure quality and safety
• Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
• Assist with vehicle repairs in non-service center settings
• Conduct road tests to ensure quality of repairs
• Manage parts operations, including ordering, receiving, shipping, and inventory
• Stay up-to-date with technical skills and required training
• Support campaigns and containment initiatives
• Maintain accurate expense reporting as needed
Requirements
• High school diploma or equivalent preferred
• Graduation from an accredited automotive repair school preferred
• 5+ years of experience in a traditional automotive repair shop preferred
• Proficient in using hand tools and power tools
• Proficient in navigating a laptop or computer in a Windows or Mac environment
• Basic knowledge of diagnosis and workflows
• Ability to read electrical schematics
• Limited diagnostic exposure
• Understanding of high voltage and low voltage electricity
• Ability to perform tire repair and vehicle alignment
• Hybrid repair experience a plus
• Ability to diagnose and explain basic vehicle electronic communications
• Valid driver's license and clean driving record required
• Ability to travel up to 75% of the time
• Must possess a valid driver's license and maintain a clean driving record
• No driving-related suspensions or revocation of driver's license within a 3-5 year period
• Parts department and billing experience preferred
• Experience using a work order management system
• Experience working in start-up environments preferred
• Strong organizational and time management skills
• Ability to read and speak fluent English
• Ability to see, read, and interpret documents
• Minimum age of 21
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays
• Ability to properly document repairs completed and in process
Pay Disclosure
Rivian provides a competitive salary range of $29.91 - $36.55 per hour for Washington-based applicants. Actual compensation will be determined based on experience, location, and other factors permitted by law.
Benefits Summary
Rivian offers robust medical/Rx, dental, and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information, or characteristics protected by law.
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