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Aesthetic Sales and Client Care Specialist
2 months ago
We are seeking a highly motivated and customer-focused Aesthetic Sales and Client Care Specialist to join our team at Kalologie Hollywood. As a key member of our sales and client care team, you will be responsible for delivering exceptional client experiences, driving sales growth, and building strong relationships with our clients.
Key Responsibilities- Sales: Initiate sales processes by scheduling appointments and consultations, describe Kalologie treatments professionally and enthusiastically with an expert knowledge base, create client retention through education on additional products and services, and expand sales with existing clients by introducing new products and services.
- Client Services: Maintain relationships with all new, current, and previous clients and build strong client rapport, opening and closing the location, assisting in preparing/turning over rooms as needed, managing front desk duties such as checking clients in/out while ensuring a positive and warm experience, and maintaining a clean and professional clinic.
- Support: Anticipate and submit location needs to maintain fully stocked supplies, product inventory on a weekly basis, execute various forms of daily outreach as directed by management, and adhere to Kalologie policies and protocols.
- Two+ years of experience in medspa/aesthetic/beauty/cosmetic sales or hospitality
- Hustle and high energy interested in cultivating a positive team dynamic
- Confident with high integrity and a client-centric, can-do attitude
- Ability to effectively communicate to clients, peers, and management with proper etiquette
- Ability to be attentive to clients, putting clients first while remaining flexible to the needs of the business
- Ability to work as part of a team within your clinic and the region as a whole and take initiative independent of direct supervision
- Ability to be nimble and flexible easily as policies, protocols, and business needs evolve
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service and enhance the bottom line
- General knowledge of medspa treatments such as injectables: Botox/fillers, IV therapy, microneedling, etc. preferred but not required
- Comfortable assessing client needs and making proper treatment plan recommendations
- Comfortable and confident with various forms of client outreach
- Tech savvy and able to navigate multiple platforms fluently
- Professional demeanor, disposition, and appearance are a must
- Hourly, paid bi-weekly
- Commission, uncapped + paid monthly
- Team Bonus, paid quarterly
- Gratis from vendors and complementary treatments
- Generous friends-and-family discounts
- Career growth and advancement
- Supportive and uplifting office culture
