Assistant Director of Donor Relations and Stewardship

4 weeks ago

Ithaca, New York, United States Ithaca College Full time
Job Summary:

The Assistant Director of Donor Relations and Stewardship plays a key role in building a culture of gratitude and impact for and with donors, campus partners, and students. This individual will contribute to the Donor Relations team's overall goal of increasing donor retention each year through execution of a comprehensive donor relations and stewardship plan.

Key Responsibilities:
  • Develop and maintain a systemized gift acknowledgment process for various segments of donors.
  • Coordinate letters from students, staff, and/or faculty to be distributed appropriately on a defined schedule.
  • Ensure all acknowledgements are documented in the CRM database.
  • Build and oversee the stewardship process whereby students are utilized to write thank-you letters or record ThankView videos.
  • Provide family members or appropriate contacts gift reports for in honor or in memory of donations.
  • Assist with stewardship, engagement, branding, and messaging for giving society programs such as the Founder's Circle, Blue & Gold Society, and the Friends of Ithaca College in cooperation with the associated staff members assigned to those programs.
  • Maintain data within the CRM database to include recording correspondences, fund relationships, and stewards.
  • Collaborate with the Office of Business and Finance, Student Financial Services, and Marketing & Communications to provide annual endowment and restricted fund reports to donors who have established funds.
  • Serve as the primary contact for communications with donors, including notification of scholarship recipients, thank-you letters from students, and facilitating donor and scholar meetings when requested.
  • Prepare student scholars for any meetings with donors and ensure proper documentation of interactions with donors in the CRM database.
  • Draft new fund and gift agreements, working with the Director and with gift officer prospect managers.
  • Track the progress of agreements, from request to completion, and ensure allocations are updated with proper coding and information to ensure stewardship of the funds.
  • Utilize internal database and reporting platforms to run and analyze donor and gift reports.
  • Serve as a liaison with Marketing & Communications to identify powerful stories and collaborate with internal colleagues and campus partners to produce high-quality deliverables (videos, print and digital communications, etc.).
  • Stay educated on current and evolving trends in donor relations, stewardship, and recognition.
  • Connect with peers at other institutions and proactively participate in webinars and conferences that provide professional growth opportunities.
  • Participate in and support other events sponsored by the Division of Advancement, such as Alumni Weekend, Commencement, dedication ceremonies, and individual donor visits.
  • Participate in budget proposal preparation in conjunction with the AVP of Development.
  • Develop and demonstrate multicultural awareness while contributing to an inclusive and respectful College community.
  • Show civility and inclusivity in interactions with staff, faculty, students, and visitors.
  • Promote a collaborative work environment while engaging in educational opportunities to enhance diversity and inclusion awareness.
Qualifications:
  • A bachelor's degree and/or its equivalent and a minimum of two years of related work experience in higher education development, alumni relations, nonprofit fundraising, or a related field.
  • Knowledge of Blackbaud (Raisers Edge) or similar CRM database.
  • Ability to work independently as well as collaboratively.
  • Ability to confidently manage multiple tasks simultaneously, keeping essential priorities in focus with excellent attention to detail.
  • Self-motivated, strong organizational, interpersonal, and communication skills.
  • Ability to effectively work and interact respectfully within a diverse and inclusive environment.
  • Ability to plan, develop, and implement activities, programs, and special events.
  • Experience maintaining and reconciling office and events budgets.
  • Flexibility to occasionally work outside regular business hours for special events such as Alumni or Homecoming Weekend.
  • Strong working knowledge of various word processing, spreadsheet, and database software applications.

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