Customer Experience Specialist
6 days ago
The Customer Experience Specialist plays a crucial role in enhancing client satisfaction and driving sales growth at Waymaker Elite.
This position requires a strong focus on client needs, excellent communication skills, and the ability to adapt to changing market conditions.
- Develop a deep understanding of client needs and preferences to inform sales and marketing strategies.
- Provide exceptional customer service by leveraging knowledge of client devices and technological capabilities acquired through entry-level training.
- Prioritize sales decisions based on client needs, listening to their current situation, discussing potential service options, and matching them with suitable client solutions.
- Stay up-to-date with industry trends and developments to inform sales and marketing strategies.
- Become well-versed in client protocol, requirements, and engagement parameters through entry-level training in customer service, local awareness, and product knowledge.
- Collaborate with management and other Customer Experience Specialists to achieve client sales goals and enhance client retention.
$52,000 - $72,000 per year (estimated salary range)
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