Customer Experience Specialist

6 days ago


Spokane, Washington, United States Waymaker Elite Full time
Job Summary

The Customer Experience Specialist plays a crucial role in enhancing client satisfaction and driving sales growth at Waymaker Elite.

This position requires a strong focus on client needs, excellent communication skills, and the ability to adapt to changing market conditions.

  • Develop a deep understanding of client needs and preferences to inform sales and marketing strategies.
  • Provide exceptional customer service by leveraging knowledge of client devices and technological capabilities acquired through entry-level training.
  • Prioritize sales decisions based on client needs, listening to their current situation, discussing potential service options, and matching them with suitable client solutions.
  • Stay up-to-date with industry trends and developments to inform sales and marketing strategies.
  • Become well-versed in client protocol, requirements, and engagement parameters through entry-level training in customer service, local awareness, and product knowledge.
  • Collaborate with management and other Customer Experience Specialists to achieve client sales goals and enhance client retention.
Requirements:

$52,000 - $72,000 per year (estimated salary range)



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