Customer Experience Specialist

3 weeks ago


Spokane, Washington, United States YMCA of The Inland Northwest Full time
YMCA Job Opening

About the Position:

The Membership Service Representative plays a vital role in delivering excellent customer service and ensuring visitor satisfaction at the YMCA of the Inland Northwest.

Key Responsibilities:

  1. Deliver exceptional customer service through personalized interactions and maintain a welcoming environment.
  2. Process membership applications, updates, and program registrations efficiently and accurately.
  3. Communicate effectively with members, participants, and staff to ensure seamless interactions.
  4. Contribute to a positive team culture by building strong relationships and promoting a sense of community.
  5. Support fundraising efforts and promote YMCA programs and memberships.

Requirements:

  • High school diploma or equivalent required.
  • One to two years of experience working with the public and handling cash transactions.
  • Strong organizational and communication skills, with ability to multitask and prioritize tasks.
  • Proficiency in standard business software and computer operations.
  • Willingness to learn and adapt to changing situations.

What We Offer:

  • A dynamic and supportive work environment.
  • Frequent opportunities to make a positive impact on community lives.
  • Competitive compensation package, including estimated salary of $16.66/hour.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including paid sick time and retirement plan contributions.


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