Sleep Experience Specialist

3 days ago


Spokane, Washington, United States Mattress Firm Full time
Join Mattress Firm as a Sleep Expert

Mattress Firm, America's most trusted authority on sleep, is seeking a skilled Sleep Experience Specialist to join our team of over 6,000 Sleep Experts. With more than 2,400 stores nationwide, we have helped millions of people get better sleep.

The right mattress matters, and so does the right career. As a Sleep Experience Specialist, you will be empowered to create life-changing in-store experiences for customers. Our extensive, customer-centric retail sales training program will equip you with the knowledge and skills to help customers build the perfect sleep sanctuary.

Our company values diversity and inclusion, respect and integrity, customer focus, and innovation. We are an equal employment opportunity employer committed to maintaining a non-discriminatory work environment.

About the Role:
We are looking for a motivated and customer-focused individual to join our team. As a Sleep Experience Specialist, you will be responsible for:
  • Create an environment where the customer is always at the center by cultivating strong relationships.
  • Provide technical and product knowledge information to customers and serve as subject matter expert.
  • Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
  • Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
  • Maintain awareness of the competition, advertisements, and services offered by competitors.
  • Leverage social media to positively impact brand awareness and increase sales.

About Us:
Mattress Firm takes pride in our purpose of helping people sleep well to live well. We invest deeply in every new sales associate coming on board to live up to that promise. Our award-winning talent development programs include an education path designed to support all new sales associates' learning proficiency for specialty retail. Not only do we invest in training, but all new sales associates are eligible for a performance-based bonus after their sixth month of employment.

Benefits:
We offer a competitive salary range of $56,000 to $72,000, excellent career growth opportunities through on-the-job training and development programs, 401(k) with employer matching, mental health and life resources, medical, dental, prescription, and vision plans, paid on-demand, base pay or uncapped commission, employee discounts on Mattress Firm sleep products and accessories, and additional perks including discounts on cell phone products and services, tickets to events and attractions, personal travel, electronics and appliance purchases, pet insurance plans, and mortgage loan rates.

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