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Service Manager

2 months ago

Kenosha, Wisconsin, United States Texas Roadhouse Full time
Job Summary

We are seeking a highly skilled and experienced Service Manager to oversee the daily operations of our Front of House team at Texas Roadhouse. As a key member of our management team, you will be responsible for ensuring that our guests receive legendary service and that our restaurant runs smoothly and efficiently.

Key Responsibilities
  • Drive Sales and Guest Satisfaction: Develop and implement strategies to increase sales and improve guest satisfaction.
  • Manage Front of House Operations: Oversee the daily operations of the Front of House team, including managing staff, scheduling, and inventory.
  • Enforce Compliance and Safety: Ensure that all employment policies and procedures are followed, and that the restaurant is maintained in a clean and safe environment.
  • Provide Training and Development: Provide training and development opportunities for Front of House staff, including coaching, mentoring, and performance evaluations.
  • Manage Performance and Conduct: Manage the performance of Front of House staff, including conducting performance evaluations, coaching, and discipline.
  • Manage Liquor Orders and Costs: Manage liquor orders and control liquor costs to ensure profitability.
  • Assist with Hiring and Development: Assist with the hiring process, including reviewing applications, interviewing, and recommending candidates for hire.
  • Direct Work and Assign Tasks: Direct the work of Front of House staff, including setting hours, scheduling, and assigning tasks.
  • Create a Fun and Safe Environment: Create a fun and safe environment for guests and staff, including implementing contests, theme nights, and incentives.
  • Practice Safe Food Handling: Understand and practice safe food handling procedures to ensure the health and safety of our guests.
What We Offer
  • Comprehensive Total Rewards Package: A comprehensive total rewards package, including medical, dental, and vision insurance, paid vacation, parental leave, and 401(k) retirement plan.
  • Flexible Work Schedules: Flexible work schedules to accommodate your needs.
  • Discounts in Our Restaurants: Discounts in our restaurants for you and your family.
  • Recognition and Career Growth Opportunities: Recognition and career growth opportunities to help you advance in your career.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent required.
  • Previous Restaurant Experience: Previous restaurant experience, preferably in a management role.
  • Excellent Communication and Leadership Skills: Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.